In search for a health related career in which i can benefit and grow as an individual. I also seek to build a strong professional relationship with a spa team so that i can continue to learn and implement new ideas of hospitality. I find that being part of a Spa facility which focuses on the well-being of people is where i belong and have worked towards in my experiences.
Spa Receptionist/Spa Attendant for Caesars Entertainment for 2 Yrs
Basic Spa Knowledge of Modalities and benefits to a person's well-being
Knowledge of Booking and computer programs such as Spa Soft, InfoGenesis, Microsoft Word and introductory knowledge of Book4Time Software
Caesars Palace Retail for 2 yrs have given me great tools used to interact with guests and Customer Service
Working in Spa and Food and Beverage Has Given me the tools i need to help provide guests with sanitized and safe environment to relax
Mandara Spa at Planet HollywoodNovember 2015 to CurrentSpa Attendant Las Vegas, NV
As a Spa Attendant of Mandara Spa it is my responsibility to make sure all the guests were taken care of. This includes the gym/spa guests or the individuals that have services. The duties include but not limited to
-Instructing the guests on the protocols of the Services they are to recieve
-Assisting all guests with the areas provided for them to enjoy and amenities
-maintaining a clean and organized spa within health code regulations
Eastside CanneryOctober 2014 to CurrentLead Cashier/Host Las vegas, NV
I started this job as a busser/cashier, however the managament team saw that i was very dedicated to and trained to the customers. It was a few months into the job i was promoted to a lead. Working multi-rooms in the Cannery the responsibilities are as follow
-Greeting guests upon arrival, seating at appropriate size table with available server
-Assisting guests with payments and earned discounts and rewards
-Assisting co-workers when needed such as cleaning tables, preparing to-go orders, if servers behind then taking orders, running food.
Harrahs Spa-Caesars Ent.May 2012 to July 2014Spa Receptionist/Spa Attendant Las Vegas, NV
The Harrahs Spa, The Linq, and The Flamingo Spa strongly believed in being a team player, so it was a As dual jobs per person. Though i was always mainly stationed at Harrahs, there were a few times i have worked with the other properties. My duties in all however were the same as follow:
-As opener i set the Spas to be ready to recieve guests, such as set up beverages, gym and Spas Facilities.
-Prepare the the desk such as the money, Balancing the books, taking notes of voicemails and any daily event that needed attention or changes
-Throughout the day i took a small inventory and prepared a list for managament team of needed items, or shipments.
-kept up with the spas and the guest to make sure i represented the spa well in delivering high quality customer service
Caesars Ent.-Caesars PalaceJanuary 2010 to May 2012Retail Associate Las Vegas, NV
Caesars Palace believed strongly in providing the guest with a sense of loyalty, entertainment, and value. The job required many levels of training when it came to guests interactions. My job were to be performed with high quality professionalism as follow
-Acknowledging guest using approved greetings and proper Customer Service
-Cashier to guests wishing to Purchase/Exchange items
-Creating an atmosphere where guests feel welcomed without feeling "pushed or stalked"
-Keeping up with the merchandise and promoting sales
Station Casinos-Red RockMarch 2006 to January 2010Multi-room Busser/Host Las VegaS, nv
During my employment with this property i have worked 3 different rooms considering the company changes in dining revenues. The Cafe, Gourmet Room, and Room Service, has given me valuable experiences that i carry with me today. My job includes:
-Assisting Guests and Servers with food orders and supplies
-Setting up and Breaking down the rooms
-Following health department standards in maintaining a safe and sanitary environment for guests to dine in.
*Room Service held a duty of collecting discarded food and supplies from guests
-preparing orders, delivering and collecting time orders. Also meeting guests requests for their food such as time or arrangements.
SNAPIMarch 2006 to January 2013Beverage Board Volunteer Las Vegas, NV
This was a wonderful Charity that i have volunteer through a referral of an employee that i worked with. This charity provided people with medications, support groups and information for all individual. I must say it has made me humble to volunteer for them as i played a small role in their organization. My job were:
-Assist before/during the events with pushing sales to meet goals
-help set up/stock/store supplies donated by vendors to ensure protocols and regulations were followed
-Co-ordinate a small group of volunteers to assist to help complete tasks before/during/after events
-Ensure proper storage of materials for future events
Education and Training
Adult Education Programs2009GEDLas Vegas, NV
NSMT2012Massage Certification: MassageLas Vegas, NVCompleted this programs to better ensure and assist in a Spa enviornment