Spa Associate Resume Example Hand And Stone Massage And Facial Spa

SPA ASSOCIATE

Summary

Ambitious student pursuing Radiologic Technology degree eager to contribute developed knowledge in future career roles. Skilled in multitasking and problem resolution in fast paced settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills

People skills
Multi-line telephone skills
Microsoft use
Multitasking ability
Professional and polished presentation
Service-oriented mindset
Quick problem solver
Relationship building

Working collaboratively
Project planning
Independent judgement
POS system operation
Basic math
Friendly, positive attitude
Reliable and trustworthy
Conflict mediation

Experience

08/2017 - 10/2017Spa AssociateHand and Stone Massage and Facial Spa | Severna Park, MD

Welcomed guests, provided answers to questions, and anticipated guests' service needs.
Performed receptionist functions such as appointment scheduling and spa tours.
Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
Instructed guests on safety procedures and spa policies.
Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
Vacuumed, dusted and polished furniture in the common areas including hallways and waiting areas at elevators.
Prioritized and organized tasks to efficiently accomplish service goals.

11/2016 - 12/2016Seasonal Sales AssociateKohls Corp. | Severna Park, MD

Worked with off-site locations to find desired items for customers.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Built customer loyalty by engaging with and identifying product needs of customers.
Maintained current store, product and promotional knowledge to drive consistent sales.
Processed payments and maintained accurate drawers to meet financial targets.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Helped customers by answering questions and locating merchandise.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Managed cash register operations using POS system, including processing sales and returns.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Assisted in ringing up sales at registers and bagging merchandise.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

12/2014 - 06/2015Customer Service AssociateCVS Health | Pasadena, MD

Assisted with purchases, locating items and signing up for rewards programs.
Promoted specific item options to drive sales and achieve add-on purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted customers with account updates, new service additions and promotional offers.
Monitored sales events, added new merchandise and rang up purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Resolved issues with cash registers, card scanners and printers.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Maintained current store, product and promotional knowledge to drive consistent sales.
Managed cash register operations using POS system, including processing sales and returns.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

06/2014 - 12/2014CashierLauer's Supermarket & Bakery | Pasadena, MD

Operated cash register, collected payments and provided accurate change.
Resolved issues with cash registers, card scanners and printers.
Helped customers complete purchases, including processing payments and bagging items.
Maintained and organized store displays to enhance product visibility and expedite product location activities.
Monitored work environment for safety, cleanliness and organization throughout shift.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Resolved issues regarding customer complaints and escalated worsening concerns to Customer Service for remediation.
Assisted Customer Service with completing end-of-day counts and securing funds to prevent loss or theft.
Trained new employees in cashiering procedures.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Properly verified customer identification for alcohol or tobacco purchases.

Education and Training

05/2015High School Diploma
Chesapeake High School | Pasadena, MD

Some College (No Degree): Radiologic Technology
Anne Arundel Community College | Arnold, MD

Accomplishments

Honor roll student throughout all of school years
Perfect Attendance
High scores in English and Science

Resume Overview

Companies Worked For:

Hand and Stone Massage and Facial Spa
Kohls Corp.
CVS Health
Lauer's Supermarket & Bakery

School Attended

Chesapeake High School
Anne Arundel Community College

Job Titles Held:

Spa Associate
Seasonal Sales Associate
Customer Service Associate
Cashier

Degrees

05/2015 High School Diploma
Some College (No Degree) : Radiologic Technology

Spa Associate Resume Example

Resume Score: 80%

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