Spa Associate Resume Example
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SPA ASSOCIATE
Summary
Positive and upbeat Customer Service Specialist bringing 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
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Experience
11/2019 - CurrentHand & StoneBrookfield , WI
Spa Associate
- Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
- Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
- Exceeding excellent customer service
- Maintaining at least a weekly 15% conversion rate
11/2017 - 11/2019Tully'sBuffalo , NY
Take-out Specialist
- Marinated food items according to corporate-provided instructions and recipes.
- Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Trained new employees in such tasks as chopping vegetables, sauteing meats and grilling fish.
- Garnished and arranged plated meals.
- Communicated with wait staff regarding special requests, including food allergies and preparation techniques.
- Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Weighed, measured and mixed ingredients to follow recipes and create dishes.
- Safely operated ovens, grills and other kitchen equipment to minimize accidents.
- Set up work stations prior to restaurant opening to improve speed during busy periods.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Chopped, diced and sliced ingredients for bowls, burritos, and tacos.
07/2016 - 05/2017Fs Food GroupNJ, State
Hostess
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
03/2015 - 12/2015Bass Pro ShopsColumbia , SC
Clothing Sales Associate
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Recommended optimal merchandise based on customer needs and desires.
- Stayed up to date on store promotions, payment policies and security practices.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
06/2009City, State
High School DiplomaNew Castle High School
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Resume Overview
School Attended
- New Castle High School
Job Titles Held:
- Spa Associate
- Take-out Specialist
- Hostess
- Clothing Sales Associate
Degrees
- High School Diploma
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