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Spa Associate Resume Example

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SPA ASSOCIATE
Summary

Positive and upbeat Customer Service Specialist bringing 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Multitasking and prioritizing
  • Team building
  • Conflict resolution
  • Time management
  • Strategic planning
  • Training
  • Cash management
  • Customer service
  • Safe food handling
  • Outstanding cleanliness
  • Organizational skills
  • Strong team member
  • Excellent customer service
  • Courteous and professional demeanor
  • Outgoing personality
  • Flexible schedule
  • Marketing and sales experience
  • Team player
  • Positive attitude
Experience
11/2019 - CurrentHand And Stone SpaCincinnati, Ohio
Spa Associate
  • Streamlined organizational procedures and maintained optimal spa functionality during high-traffic times.
  • Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
  • Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
  • Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
  • Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
  • Exceeding excellent customer service
  • Maintaining at least a weekly 15% conversion rate
11/2017 - 11/2019ChipotleCincinnati, Ohio
Take-out Specialist
  • Marinated food items according to corporate-provided instructions and recipes.
  • Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Trained new employees in such tasks as chopping vegetables, sauteing meats and grilling fish.
  • Garnished and arranged plated meals.
  • Communicated with wait staff regarding special requests, including food allergies and preparation techniques.
  • Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
  • Weighed, measured and mixed ingredients to follow recipes and create dishes.
  • Safely operated ovens, grills and other kitchen equipment to minimize accidents.
  • Set up work stations prior to restaurant opening to improve speed during busy periods.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Chopped, diced and sliced ingredients for bowls, burritos, and tacos.
07/2016 - 05/2017Joe's Crab ShackColorado Springs, CO
Hostess
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
03/2015 - 12/2015Dick's Sporting GoodsColorado Springs, CO
Clothing Sales Associate
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
06/2009New Castle, IN
High School DiplomaNew Castle High School
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Resume Overview

Companies Worked For:

  • Hand And Stone Spa
  • Chipotle
  • Joe's Crab Shack
  • Dick's Sporting Goods

School Attended

  • New Castle High School

Job Titles Held:

  • Spa Associate
  • Take-out Specialist
  • Hostess
  • Clothing Sales Associate

Degrees

  • High School Diploma

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