Motivated Solid Waster Enforcement professional, skilled at building strong working relationships with fellow co-workers, supervisors, and community members. Recycling and hazardous waste knowledge. Knowledgable in County ordinances, franchise hauler agreements, and budgeting efforts. Seasoned with over 7 years managerial experience.
Solid waste management
Seasoned in conflict resolution
Proficiency in Microsoft Outlook, Excel, and Word
Proficient in Customer Suite software
Strong organizational skills
Excellent written and verbal skills
Sharp problem solver
Improved community cleanup efforts by establishing a roaming residential curbside collection in selected geographic locations throughout Manatee County.
Facilitated Home Owner Association meetings in education and outreach efforts for the single stream recycling program.
Participated in a Where does our garbage go video to better educate businesses and residents on procedures for solid waste and recycling methods in Manatee County to preserve our environment and landfill.
Solid Waste Enforcement Officer October 2009 to CurrentManatee County Government/Utilities － Bradenton, Fl
Supervise solid waste haulers Waste Management/ Waste pro by monitoring selected route areas.
respond to haulers tag lists and solving issues related to servicing residential and commercial customers solid waste needs.
Conducted several commercial garbage assessments to reduce costs on commercial solid waste customers and to increase recycling efforts.
Conducted record amount of customer surveys to collect data of customer service information regarding solid waste collections.
Investigate illegal dumping sites and work in conjuction with different departments i.e. Public Works/ D.E.P./Sheriffs office etc.
Manage HHW/ E-scrap collections monthly on and off site locations
Participate in education and outreach programs to increase recycling efforts and bring efficiency to solid waste collection in Manatee County.
Proficient in customer suite to create service orders, and to create customer complaints.
Customer Service Representative July 2008 to October 2009Manatee County Government/ Utilities － Bradenton, Fl
Properly directed inbound calls in phone queues to improve call flow.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Maintained up-to-date records at all times.
Central Stores Warehouse Technician January 2007 to July 2008Manatee County Government/Financial Management － Bradenton, Fl
Selected products for specific routes according to pick sheets.
Evaluated operational records and made scheduling adjustments to maximize efficiency.
Unloaded, picked, staged and loaded products for shipping.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Resolved service issues in a timely manner, including coordinating and processing returns.
Oversaw warehousing and storage practices and housekeeping.
Received incoming shipments and reviewed contents against purchase order for accuracy.
Followed proper selection procedures as established by the company.
Transported goods from racks, shelves and vehicles.
Worked at a rapid pace to meet tight deadlines.
Verified and recorded the count and condition of cargo received.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Loaded flat bed by forklift and hand truck.
Cleared damaged items and loaded freight.
Assistant Produce Manager July 1999 to October 2006Publix Supermarkets － Bradenton, Fl
Managed and trained team of 13 of employees.
Performed employee performance evaluations and disciplinary counseling.
Performed weekly scheduling of staff.
Reduced and controlled expenses by inventory and ordering procedures.
Created weekly profit and loss reports.
Increased profits by developing, initiating, and managing marketing displays.
Implemented a cleaning and sanitation program to prevent contamination of food born illness.
Professional Courses and Certifications
Hazwoper Certification, 2016Online Course
Emergency Response CPR Certification, 2016OnSite Training
8 Hour Spotter Certification, 2016OnSite Training
Supervisor Academy, 2014OnSite Training
7 Habits of Highly Effective People, 2013OnSite Training
Leadership Academy, 2013OnSite Training
High School Diploma : General, 1981Madison Comprehensive High School － Mansfield, OH
United States Navy, Norfolk, VA, Quartermaster (E-4) 1986-1990