software support engineer resume example with 6+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Business Intelligence Tools: Tableau, QlikView ,Power BI, SEI (Sage Enterprise Intelligence), Controller View

Operating Systems: Mac, Linux/Unix

Programming Languages: SQL, Visual Basic, R Programming

Database Systems: MS Access, MS SQL, IBM DB2

Internet Technologies: HTML, XML, CSS, WordPress

Scripting Languages: Shell scripting,VB Script

NYU Tandon School of Engineering Manhattan, NY, Expected in 12/2017 Master of Science : Management of Technology - GPA :
Narsee Monjee Institute of Management Studies Mumbai, India, Expected in 05/2013 Bachelor of Science : Computer And Information Sciences - GPA :
Work History
Ssi Schaefer Systems International North America - Software Support Engineer
Plainfield, IN, 07/2018 - Current
  • Gathered and defined customer requirements along with troubleshooting documentation to develop clear specifications for creating well-organized project plans using Jira.
  • Adjusted Controller view software parameters to boost performance and incorporate new features.
  • Deal with client and various internal team and provide application support in terms of any platform issues, and providing them various solutions as per requirements.
Holiday Inn Club Vacations - Financial System Analyst
Davenport, FL, 01/2018 - 06/2018
  • Worked in the role Chief Architect and responsible for developing automated customized reporting processes using Sage Enterprise Intelligence (SEI) which reduced man hours by 80%.
  • Using Jira as project management tool worked in Agile software model for Report Generation Systems of financial, transactional and budget departments.
  • Identified and ensured data integrity across financial and consolidation systems mitigating the risks of transaction failures.
  • Performed black box and security testing for all levels of users ensuring data security.
Jefferson Health - Graduate Assistant
Montgomery County, PA, 09/2016 - 12/2017
  • Generated operational, analytical and management level reports using Excel, SQL and Tableau for Dept. Heads and the Dean to facilitate strategic decision making.
Assurant - Associate Software Engineer
Grand Junction, CO, 05/2013 - 07/2015
  • Worked in System Integration team to develop interfaces to transfer data using Oracle Fusion Middleware, Service Oriented Architecture (SOA), Business Process Execution Language (BPEL) for UK based energy company.
  • Designed and developed employee database management using MS SQL.

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Resume Overview

School Attended

  • NYU Tandon School of Engineering
  • Narsee Monjee Institute of Management Studies

Job Titles Held:

  • Software Support Engineer
  • Financial System Analyst
  • Graduate Assistant
  • Associate Software Engineer


  • Master of Science
  • Bachelor of Science

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