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Software Support Engineer Resume Example

Resume Score: 80%

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SOFTWARE SUPPORT ENGINEER
Professional Summary
Skills

Business Intelligence Tools: Tableau, QlikView ,Power BI, SEI (Sage Enterprise Intelligence), Controller View

Operating Systems: Mac, Linux/Unix

Programming Languages: SQL, Visual Basic, R Programming

Database Systems: MS Access, MS SQL, IBM DB2

Internet Technologies: HTML, XML, CSS, WordPress

Scripting Languages: Shell scripting,VB Script

Projects

NYC AirBnB Dataset:

  • Exploring the data set using the Tidyverse and DataExplorer Packages in R programming.
  • Analyzing the correlation between various factors, analyzing duplicate and missing data.
  • Finding inside information like most booked neighborhood, prices change with respect to room type,Plotting the price distribution,type_of_room_vs_neighbourhood_group,difference in price across different neighbourhood group,
  • Used Box plot, Bar plot , Geo map and Scatter plot to visualize the various stats and scenarios.

World Development Indicator - G7 Member Countries:

  • Filtered the data for the G7 membered countries using R scripts.
  • Analyzed and visualize the GDP Per Capita Growth, Population trend and Unemployment trend per gender for 50 years using GGPlot library.

Machine Utilization for Coal plant:

  • Analyze the monthly data for all machine to analyze the idle capacity of the each machine using R programming.
  • Cleaning the data and treating the N/A,Null values.
  • Find all the machines which utilization was less than 90%.
  • Creating Time series plot for each machine.

World Health Trends:

  • Building the joins on the bases of the primary key fields using Tableau.
  • Analyzing the fertility rate and life expectancy for each countries in the world for last more than 50 years.

Maintenance for coal terminal:

  • Creating joins on multiples tables using the date time field using Tableau.
  • Applying the pivot functionality on the master table after join.
  • Creating the table calculation to find the average idle capacity of 5 machine express in percentage of nominal capacity and the average is taken 8 hours proceeding to the timeline which was shown in the visualization.
  • Calculating the machine which cross their idle capacity by 10% so company can plan services of machine before hand to save millions of dollars.
  • Used Reference lines and trend lines to analyze the idle value threshold.

Euro Crises:

  • Created visualization using chord diagram showing the total amount with respect to debtor and creditor in Power BI.
  • Created a dashboard showing the amount owned by each countries and the risk measure with each countries in form of tree map.

Population Stats:

  • Analyze the population trend for 150 years using Power BI across the world.
  • Imported data from three time range tables and created joins and cleaned data using various Power BI functionality as per requirement.
  • Used Dax formulas like pivot, running average and created a dashboard showing all the population dynamics with respect to the gender and overall trend of population in next 80 yrs to last 70 yrs.
Work History
07/2018 to Current
Software Support EngineerAxiom Software Laboratories – Manhattan, NY
  • Gathered and defined customer requirements along with troubleshooting documentation to develop clear specifications for creating well-organized project plans using Jira.
  • Adjusted Controller view software parameters to boost performance and incorporate new features.
  • Deal with client and various internal team and provide application support in terms of any platform issues, and providing them various solutions as per requirements.
01/2018 to 06/2018
Financial System AnalystPLANNED PARENTHOOD – Manhattan, NY
  • Worked in the role Chief Architect and responsible for developing automated customized reporting processes using Sage Enterprise Intelligence (SEI) which reduced man hours by 80%.
  • Using Jira as project management tool worked in Agile software model for Report Generation Systems of financial, transactional and budget departments.
  • Identified and ensured data integrity across financial and consolidation systems mitigating the risks of transaction failures.
  • Performed black box and security testing for all levels of users ensuring data security.
09/2016 to 12/2017
Graduate AssistantNYU DEPARTMENT OF ENVIRONMENTAL HEALTH AND SAFETY – Manhattan, NY
  • Generated operational, analytical and management level reports using Excel, SQL and Tableau for Dept. Heads and the Dean to facilitate strategic decision making.
05/2013 to 07/2015
Associate Software EngineerACCENTURE SERVICES PVT. LTD – Mumbai, India
  • Worked in System Integration team to develop interfaces to transfer data using Oracle Fusion Middleware, Service Oriented Architecture (SOA), Business Process Execution Language (BPEL) for UK based energy company.
  • Designed and developed employee database management using MS SQL.
Education
12/2017
Master of Science: Management of Technology
NYU Tandon School of Engineering - Manhattan, NY
05/2013
Bachelor of Science: Computer And Information Sciences
Narsee Monjee Institute of Management Studies - Mumbai, India
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Axiom Software Laboratories
  • PLANNED PARENTHOOD
  • NYU DEPARTMENT OF ENVIRONMENTAL HEALTH AND SAFETY
  • ACCENTURE SERVICES PVT. LTD

School Attended

  • NYU Tandon School of Engineering
  • Narsee Monjee Institute of Management Studies

Job Titles Held:

  • Software Support Engineer
  • Financial System Analyst
  • Graduate Assistant
  • Associate Software Engineer

Degrees

  • Master of Science : Management of Technology
    Bachelor of Science : Computer And Information Sciences

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