Software Installation Engineer and Trainer who has 25 years of Superior Customer Service experience, organized and driven, focusing on the individual needs of eachcustomer.
Traveled throughout the country installing proprietary software onto customer networks, interfacing with Cisco Call Managers and other Pbx systems. Installation Process from Coordination Calls, Travel Itinerary, Installation and Training of CFO, IT/Telecom Managers and technicians. Provided Customer Support working Independently from home office resolving technical issues on the phone, e-mails and Remote Control programs.
Assisted New York Service Manager in Transition and Familiarization with Infortext Product line and Introduction to Customers. Continued Installations and Maintenance of Infortext Products and cross training Equitrac technicians.
Provided Service and Support for Complete Product Line for New York Tri-State Area. Installed, Maintained and Trained on Copier, Fax and Telephone Accounting Systems. Worked efficiently with Vendors during Installation to insure a smooth and timely Install. Maintained open lines of Communication with Sales Personnel for future upgrades or new Installation opportunities. Equitrac buyout and I was part of package.
Started as Entry Level Technician. Installed and Maintained Systems for Tri- State Area. Promoted to Senior Field Engineer within 36 months and Assistant Manager in NYC 1 year later. Scheduled Service Calls for 5 technicians to insure Quality Service and Timely Response. Worked Independently as Company's Sole Technical Representative for remaining clients after Equitrac buyout.
Companies Worked For:
Job Titles Held: