Experienced IT Asset Manager driven to reduce hardware and software costs through business savvy, hardware standards, wise selection and management of software licenses, excellent negotiation skills, solid vendor relationships, and close integration with an organization's IT and business units. Superior communication skills and eagerness to work with anyone committed to accomplishing goals. High energy fixer and builder eager to tackle new challenges.
Saved $730,000 annually on software license costs. Established ITIL v3 and ISO/IEC 20000 practices in challenging, decentralized university. Designed service, devised SAM cycle, established efficient and customer friendly processes and tools for software resale, installation, contract management, and license compliance.
Established standardization of desktop computer hardware and OS image at university of 3400 employees, 28,000 students, and ~8500 computer devices. Provided desktop support for 1500+ desktops and laptops. Supervised 25 full and part-time staff. Established first IT support office in College of Letters & Science, providing desktop support for ~1400 employees, multiple student labs, and 2500+ devices. Negotiated all volume hardware purchases. Saved $500,000 annually on hardware and support costs in first year of sound practices.
Consolidated and combined multiple software licenses into volume and network licenses. Saved $270,000 in software costs in my first year. Introduced web-based software order system, IT asset discovery and management tools, highly efficient support processes and high quality customer service.
Sales and customer service for small IT services company.
International Association of IT Asset Managers
Software & Information Industry Association
American Society of Composers, Authors and Publishers
Companies Worked For:
Job Titles Held: