Highly-energy Social Services Manager excelling in client support, program development and complex problem solving. Comprehensive background includes providing case management services to adults and youth involved with the juvenile justice system and child welfare system.
Community outreach expert
Excellent interpersonal skills
Homeless and dual diagnosed populations
Suicide prevention specialist
Served 12 program participants who went on to earn high school diplomas or GEDs.
Promoted to Community Resource Director after 3 years of employment.
Supervised 14 direct care staff servicing more than at a group home serving more than 30 homeless and low-income youth.
Social WorkerJun 2014 to Current Asociacion Puertorriquenos en Marcha Youth and Family Services － Philadelphia, United States, PA
Provides life skills education to families.
Provides family prevention and intervention services to families.
Implement innovative education program that supports families in increasing their employment opportunities.
Case management services and documentation.
Assist in the completion a comprehensive assessment and treatment plan for each individual consumer who has been referred for case management services.
Assure all consumers on the assigned caseload receive an environmental matrix to identify skill deficits and strengths to establish treatment goals.
Complete a written strength assessment, develop and implement a written service plan for each consumer assigned to the caseload.
Provide services that diffuse or resolve crises in order to prevent unnecessary use of emergency rooms, in-patient services and mental health court.
Connect the consumer to behavioral health and social service agencies to assure there are no gaps in service.
Familiar with and able to access community resources and child serving systems in Philadelphia.
Conducted detailed investigative interviews wit6h clients to gather information for court.
Conducted criminal investigations and follow up with other state municipalities.
Attempted to locate the whereabouts of witnesses and missing clients.
Community ModeratorMay 2014 to May 2014 Pottstown School District － Pottstown, United States, PA
Facilitated community forum.
Interpreted problems and developed solutions to educational barriers.
Developed strategies to address barriers.
Family Service Case ManagerSep 2013 to Jun 2014 Community Development Institute － Norristown, United States, PA
Increased parent engagement by 40% Facilitated parent and children activities in collaboration with education services.
Family partnership agreement goals that were increased by 15% Developed monthly newsletter and collaborated with other advocacy and social service agencies.
Facilitating access to community resources.
Client/family outreach in all matters surrounding the coordination of services.
Theraputic Staff SupportApr 2012 to Jul 2014 Deveruex Community Services － Wayne, United States, PA
Through transfer of skills client target behaviors decreased by 70%.
Developed a visual schedule that directly influenced increase in target behaviors.
Provides support and modeling techniques to parents.
Youthcare WorkerApr 2012 to Aug 2013 The Villa － Ambler, United States, PA
Facilitated group activities and community meetings.
Assessed new behaviors observed in clients.
Provided a safe environment for client's in care.
Assistant DirectorAug 2011 to Dec 2011 ChildFirst － Reading, United States, PA
Directed and managed 14 staff and program operations.
Arranged clinical services for twenty clients in three residential homes.
Effectively created a home healthcare system for patients with chronic illnesses.
Point of contact in times of crisis and emergencies.
Served as case manager and developed quarterly ISP for clients.
Provided resources for families and establishing partnerships within the community.
Client family support and outreach.
Youth Development SpecialistMay 2011 to Aug 2011 Abraxas Youth and Family Services － Morgantown, United States, PA
Facilitated Drug and Alcohol Group Therapy Documented and tracked behaviors of juvenile clients Lead team and reduced crisis by forty percent through consistent behavior management.
Served as a role model to clients in program.
Community Resource Worker/Director of Community OutreachSep 2004 to Jul 2010 JAGA － Fairfax, United States, VA
Liaison to community businesses and non profit agencies.
Increased client participation in agency's events by 60% by setting agency goals and implementing strategies.
Pursued grants and training contracts for agency.
Engaged and formed partnership with local business by organizing meetings and events.
Maintained all of agency's logs and files.
Made referrals to local resources in the community for clients.
Ensured compliance with funding, program and audit requirements.
Conducted research and assisted low income families with benefit assistance, referrals for mental health agencies.
Pre-Trial Case AnalystAug 2003 to Jan 2004 Pima County Superior Court － Tucson, United States, AZ
Interviewed adult defendants and gathered information to release eligibility.
Analyzed information to discern defendant release risk.
Wrote recommendations for the court regarding defendant release eligibility.
Referred defendants to other social service agencies and communicated with other agencies in the State.
Bachelor of Arts, Political ScienceAugust 2004University of Arizona － Tucson, AZ, United StatesGPA: Judicial Internship(Pre-Trial Case Analyst, wrote the most reports out of ten interns) Phi Eta Sigma Honor Fraternity National Collegiate Honor Society.Political Science Judicial Internship(Pre-Trial Case Analyst, wrote the most reports out of ten interns) Phi Eta Sigma Honor Fraternity National Collegiate Honor Society.
agency, behavioral health, case manager, Case management, contracts, Client, clients, documentation, grants, home healthcare, ISP, meetings, mental health, mental health, access, modeling, newsletter, organizing, profit, research, Therapy, treatment plan, written
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Companies Worked For:
Asociacion Puertorriquenos en Marcha Youth and Family Services
Pottstown School District
Community Development Institute
Deveruex Community Services
Abraxas Youth and Family Services
Pima County Superior Court
University of Arizona
Job Titles Held:
Family Service Case Manager
Theraputic Staff Support
Youth Development Specialist
Community Resource Worker/Director of Community Outreach
Pre-Trial Case Analyst
Bachelor of Arts , Political Science August 2004
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