Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Skills
Interdisciplinary teamwork
Patient relationship management
Program coordination
Quality improvements.
Leadership
Document management
PPE use
Troubleshooting
Collaboration
Time management
Maintenance & Repair
People skills
Training & Development
Data management
Organizational skills
Microsoft Office
Problem resolution
Organization
Team building
Experience
Social Service Tech Manager , 04/2005 - Current Four Seasons Hotels Inc – Seattle, WA,
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Answered questions and responded to inquiries to deliver high level of service to patients.
Located housing and other support services for displaced individuals working through [Type] issues.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Evaluated patient behavior and reported changes to clinical team.
Maintained thorough and accurate records outlining program operations and participant progress.
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Educated patients on various resources, services and programs to maximize care.
Collaborated with social workers to support patients.
Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Observed safety protocols to minimize accidents and spread of disease.
Partnered with interdisciplinary teams to implement care plans.
Night Manager, 04/2019 - 11/2020 Onpoint Group – Weymouth, MA,
Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Assessed, optimized and elevated operations to target current and expected demands.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Automated office operations, managed client correspondence and tracked records.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Generated reports to assess performance and make adjustments.
Customer Service Manager, 09/2016 - 08/2019 Walmart – City, STATE,
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Trained new employees on company policies, procedures, [Type] techniques and customer service standards.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Education and Training
High School Diploma: , Expected in 05/1992 - Toombs County High School - Lyons, GA GPA:
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