Support day-to-day program operations with expertise in management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency.
* Interview clients, review cases and comply appropriate information in order to complete all necessary forms and data sheets ensuring clients are referred to appropriate agencies.
*Maintain supportive contact with offenders, clients and their families. Coordinate work with other members of the human services team.
*Maintain logs, documents, informational records and statistical reports.
*Supervise clients whose probation/parole is for level IV offenses.
*Assist in the establishment of appropriate client behavior by guiding, directing, and influencing patients, clients and/or families.
*Conduct follow-ups by verifying information through phone contact, personal interview and/or computer screening.
*Prepare appropriate information, make recommendations and assist in the facilitation of processing cases for completion, resolution, and/or service provision.
*Speak before community groups and serve on task forces or committees as assigned.
*Administratively managed and supervised Principal Administrative Associates II and III within the RECON Unit the reconciliation for citywide foster care agencies' billing and payments.
*Responsible for troubleshooting analytic discrepancies within the current monthly billing cycle, then communicating with a liaison all necessary corrective actions needed in order to process billing.
*Processed payments utilizing SSPS (Statewide Services Payment System) and BICS (Budgeting Inquiry Client System).
*Process POS lines (Purchase of Service) for agencies' monthly pre-bill and under payments.
*Researched inquiries in Connections (CNNX) relating to missing data for POS lines, agency placements, invalid CIN numbers (Client Identification Number), and invalid claims.
*Under direct supervision, oversaw the care, development and guidance of dependent, neglected and traumatized children into the Children's Center.
*Escorted and/or transported youths to and from appointments, school, extracurricular activities, and court appearances.
*Participated and assisted in planning group and individual activities.
*Ensured adherence to daily routines and schedules, assisted youths in personal hygiene when necessary.
*Observed changes in behavior and reported aberrations.
*Maintained activity and incident logs utilizing computer entries.
*Communicated with and directed inquiries to other members of the interdisciplinary team to provide comprehensive evaluations.
*Participated in regular team meetings, and quality control initiatives in case conferences.
*Prepared required Ad-HOC reports including behavioral assessments, and incident reports, and communicated to the supervisor all issues in a timely manner.
*Followed medical and mental health protocols, including dispensing medication as directed.
*Conducted regular room and common area inspections in order to maintain a contraband free and safe environment.
*Utilized best efforts to address a child's acute physical behaviors by incorporating preventive and deescalation techniques.
*Successful completion of mandatory training certifications including Crisis Management and First Aid.
*Supervised payments in excess of 35M monthly for child care programs citywide.
*Ensured accuracy with regards to monthly payments of 900 child care programs.
*Managed and supervised a unit of twelve consisting of PAA I's clerical aides and Pay Wise temporary employees by preparing work assignments to provide efficient completion of unit work.
*Troubleshoot fiscal discrepancies relating to receipts and payments while researching relevant documents and computerized data which entailed contacting the division involved with assisting in corrective actions.
*Maintained communication with various agencies by conveying information and providing feedback in order to facilitate cooperation to maintain current records.
*Trained staff in the performance of work activities by holding individual and unit informational meetings, and maintained employees' files with regards to time and leave.
Job Titles Held: