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social service analyst ii resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Skilled Analyst with experience in the social service and sales industry. Familiar with Lases web, MEDS, Onbase, Psi Fusion and ECR.
Skills
  • Customer-focused
  • Retail sales
  • Ability to de-escalate clients in another vulnerable emotional state
  • Ability to maintain required clinical records
  • BachelorÆs degree in psychology
  • Experience with diverse populations
  • Verbal and written communication skills
  • Project management
  • Goal-oriented
  • Cash handling and management
  • Retail merchandising experience
  • Exceptional time management skills
  • Excellent work ethic
  • Strong interpersonal skills
Work History
01/2013 to Current
Social Service Analyst II Hollingsworth Logistics Tracy, CA,

Interpreted and applied complex federal, state and local laws and regulations, and agency policies and procedures.

Interviewed clients to obtain information, assess employment, work abilities, and household circumstances to proceed with child support decisions.

Performed investigative and enforcement function of child support cases in the areas of intake services and absent parent location to gather information for court proceedings.

Assessed financial resources to determine an absent parent’s ability to provide support.

Monitored all support payment activity on assigned cases and followed up on all delinquent payments.


 


08/2011 to 01/2013
Medicaid Analyst II Department Of Health And Hospitals City, STATE,
Conducted interviews with clients and made other necessary collateral contacts for verification in determining eligibility for Medicaid Programs.
Made independent decisions on complex eligibility factors and determined level of benefits for federal and state funded programs.
Interpreted and applied complex federal, state, and agency policies for each program.
Conducted special investigations and compiled reports concerning fraud and location of absent parents.
Counseled and referred potentially eligible recipients or applicants to other agencies.
Contacted individuals, companies, businesses, local, state and federal agencies as needed to obtain or to verify information.



02/2006 to 07/2011
Sales Manager Glam Idol LLC City, STATE,

Monitored vendor invoices and looked for ways to reduce product costs.

Supervised and advised employees on daily and monthly goals and deadlines.

Responsible for all advertisement and marketing of products.

Ordered and kept records of all inventory.

 


Education
Expected in 2013 to to
Master of Arts: Museology
Southern University at New orleans - New Orleans, La
GPA:
Expected in 2011 to to
Bachelor of Arts: psychology
Southern University of New Orleans - New Orleans, La
GPA:

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Resume Overview

School Attended

  • Southern University at New orleans
  • Southern University of New Orleans

Job Titles Held:

  • Social Service Analyst II
  • Medicaid Analyst II
  • Sales Manager

Degrees

  • Master of Arts
  • Bachelor of Arts

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