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Social Service Analyst Resume Example

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SOCIAL SERVICE ANALYST
Professional Summary
Skilled Analyst with experience in the social service and sales industry. Familiar with Lases web, MEDS, Onbase, Psi Fusion and ECR.
Skills
  • Customer-focused
  • Retail sales
  • Ability to de-escalate clients in another vulnerable emotional state
  • Ability to maintain required clinical records
  • BachelorÆs degree in psychology
  • Experience with diverse populations
  • Verbal and written communication skills
  • Project management
  • Goal-oriented
  • Cash handling and management
  • Retail merchandising experience
  • Exceptional time management skills
  • Excellent work ethic
  • Strong interpersonal skills
Work History
Mclaren Health CareSocial Service Analyst II | Rose City , MI | February 2013 - Current

Interpreted and applied complex federal, state and local laws and regulations, and agency policies and procedures.

Interviewed clients to obtain information, assess employment, work abilities, and household circumstances to proceed with child support decisions.

Performed investigative and enforcement function of child support cases in the areas of intake services and absent parent location to gather information for court proceedings.

Assessed financial resources to determine an absent parent's ability to provide support.

Monitored all support payment activity on assigned cases and followed up on all delinquent payments.




Department Of Health And HospitalsMedicaid Analyst II | City , STATE | September 2011 - February 2013Conducted interviews with clients and made other necessary collateral contacts for verification in determining eligibility for Medicaid Programs.
Made independent decisions on complex eligibility factors and determined level of benefits for federal and state funded programs.
Interpreted and applied complex federal, state, and agency policies for each program.
Conducted special investigations and compiled reports concerning fraud and location of absent parents.
Counseled and referred potentially eligible recipients or applicants to other agencies.
Contacted individuals, companies, businesses, local, state and federal agencies as needed to obtain or to verify information.



A Small WorldSales Manager | City , STATE | March 2006 - August 2011

Monitored vendor invoices and looked for ways to reduce product costs.

Supervised and advised employees on daily and monthly goals and deadlines.

Responsible for all advertisement and marketing of products.

Ordered and kept records of all inventory.


Education
Master of ArtsMuseologySouthern University at New orleansCity, State | 2013
Bachelor of ArtspsychologySouthern University of New OrleansCity, State | 2011
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Resume Overview

School Attended

  • Southern University at New orleans
  • Southern University of New Orleans

Job Titles Held:

  • Social Service Analyst II
  • Medicaid Analyst II
  • Sales Manager

Degrees

  • Master of Arts Museology
    Bachelor of Arts psychology

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