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Social Media Specialist Resume Example

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Muctarr
Conteh
Professional Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Skills
  • Social media expert
  • SEM strategy development
  • SEO proficiency
  • Adobe Creative Suite proficiency
  • Content marketing
  • Google AdWords
  • Mentoring and coaching
  • Professionalism
  • Self-direction
  • Project Management
  • Email Marketing
  • Web content development
  • Brand Management
  • Desktop support
  • Technical issues analysis
  • Windows 10
  • TCP/IP
  • Software Diagnosis
  • Hardware Upgrades
  • Mac Systems
  • Exceptional Telephone Etiquette
  • Data Recovery
  • Technical Support
  • IT Support
  • Customer Complaint Resolution
  • Hardware and Software Installation
  • Microsoft Office Specialist (MOS) Expert
  • Java Language
  • Wide-area Networks
  • Java Full Stack
  • Customer service expert
Education
Woz-UArizona City, AZ12/2017Bachelor of Science: Software Development
UdacityOnlineNo Degree: Digital Marketing
Texas State UniversitySan Marcos, TX12/2016Bachelor of Science: Health And Wellness
  • Minored in: Recreation Administration
Work History
Boy Soldier Fitness- Social Media Specialist
San Marcos, TX
  • Administered marketing calendar and posted new content to coincide with new product and service releases.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Managed social media accounts for Four clients, generating interest for existing and upcoming product or service releases.
  • Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Posted new content for products and services when managing marketing and release calendars.
  • Increased customer engagement through social media.
  • Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
  • Developed ROI-driven online and social media strategies.
  • Supported SEO initiatives to improve content, keywords, and branding.
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
  • Evaluated monthly performance statistics and used data to inform future strategies.
  • Produced blog posts, pay-per-click ads, and promotional content.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
Total Wellness - San Marcos- Fitness Specialist
San Marcos, TX05/2014 - Current
  • Adapted programs to support participants with disabilities and other accessibility concerns.
  • Worked independently and as member of cohesive team to support individual needs.
  • Broadcasted information about events, gym classes and community offerings.
  • Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
  • Adapted classes to meet expectations and interests of members, resulting in improved participation.
  • Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
  • Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
  • Provided coaching about healthy lifestyle strategies.
  • Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
  • Designed and conducted speed training and conditioning clinics to help students enhance sports performance and prevent injury.
  • Recruited, supervised and mentored high performing teams to deliver quality training to clients.
Saicon Consultants Inc- Technical Support Analyst
Austin, TX03/2020 - 09/2020
  • Provides technical support to users in Portuguese and English for moderately complex computer related technical problems.
  • Answers help desk telephones and responds to moderately complex customer inquiries to ensure customer needs are met.
  • Assists the customer in resolving complex technical problems by providing guidance regarding software and hardware problems.
  • Logs and tracks inquiries using an incident management database and maintains history records and related problem documentation.
  • Saicon Specializes and has rich experience filling various type of job roles (Both IT & Non IT) in Retail, Consumer Products and Brands, Insurance, Logistics and Travel, Banking and Financials, Manufacturing, Healthcare and Life Sciences, Telecom, Media & Entertainment, Professional Services, Government and Public Sector.
  • Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Boosted network, system and data availability and integrity through preventative maintenance and upgrades.
  • Monitored systems in operation and input commands to troubleshoot.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Devised solutions to operations issues related to System and Software, working closely via phone, email, live chat and web teleconference.
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Resume Overview

Companies Worked For:

  • Boy Soldier Fitness
  • Total Wellness - San Marcos
  • Saicon Consultants Inc

School Attended

  • Woz-U
  • Udacity
  • Texas State University

Job Titles Held:

  • Social Media Specialist
  • Fitness Specialist
  • Technical Support Analyst

Degrees

  • Bachelor of Science : Software Development
    No Degree : Digital Marketing
    Bachelor of Science : Health And Wellness

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