Social Media Moderator , 04/2014 to Current Groupon Inc. – Chicago, IL
Reviews and aggregates customer issues and complaints across social
media channels to recognize and report negative and positive trend.
Communicates directly with customers in Sprinklr using the company voice
via social media (e.g. Facebook, Twitter), addressing complaints,
engaging in voice with social media influencers, and escalating
customer support issues to proper channels
Monitors and answers questions from customers on Groupon Getaways
Question and Answer boards, requiring precise wording within voice,
correction of any website errors, and communication with Groupon
Customer Service Representative, 04/2011 to 04/2014 Groupon Inc. – Chicago, IL
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Office Manager, 09/2008 to 04/2011 Bubbles Academy – Chicago, IL
Utilized databases to effectively organize student information.
Assisted families with class registration.
Worked closely as a team with fellow staff members.
Scheduled work shifts for staff.
Administrative Assistant (Temporary Contract), 04/2008 to 08/2008 Accreditation Council for Graduate Medical Education – Chicago, IL
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Costume Shop Assistant (Contract), 09/2006 to 03/2008 Steppenwolf Theatre Company – Chicago, IL
Researched and sourced vendors and supplies for main stage productions.
Facilitated communication between, actors, designers, and production staff.
Successfully completed tasks under tight deadlines.
Bachelor of Arts: Theatre and Dance, 2005 James Madison University - Harrisonburg, VA