Collaborative visionary boasting a background crafting dynamic artwork for a variety of different projects. A sharp Creative Designer known for successfully working across various media types, including digital and print.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Skills
Content generation and asset management
Strategic networking
Progress tracking
Brand development and awareness
Reliable & trustworthy
Problem resolution
Computer skills
Organizational skills
Cooperative Attitude
Reliable and Responsible
Honest and Ethical
Employee Training
Honest and Dependable
Problem Solving
Plant Care and Handling
Artistic Floral Design
Trained and Certified (Florist Certification)
Experience
01/2023 to Current
Social Media ManagerCallaway Golf Co – Huntington Beach, CA,
Developed and implemented strategic social media marketing plans.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
Utilized Twitter and Facebook to promote products, services and content.
Analyzed market data to determine and target key audience or segments.
Built and maintained corporate image, brand and identity.
Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
Identified target audience and developed optimized communication plans to engage and interest individuals.
Wrote crisp and fresh press releases and prepared media kits.
Created and optimized promotional publications and related materials.
08/2021 to 04/2022
Head CashierSprouts Farmers Market – Raleigh, NC,
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Helped with purchases, locating items and signing up for rewards programs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Learned roles of other departments to provide coverage and keep store operational.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
Answered customer quests, provided store information and escorted to desired store areas.
11/2019 to 09/2020
FloristKroger – Manhattan, KS,
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Delivered and set up flower arrangements for banquets, weddings and funerals.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
Processed sales transactions via cash register and telephone orders.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Shared details on how to properly care for purchased flowers and plants with customers.
Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
Stayed current on latest floral trends and supplier products by conducting careful research.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Expected in 06/2021
High School Diploma: Live Oak High School - Morgan Hill, CA GPA:
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