Internet-savvy social media influencer with in-depth knowledge and understanding of Facebook, Twitter, Instagram, TikTok and YouTube with proven commitment to producing results. Increases brand perception through building and maintaining best-in-class influencer strategies and programming. Connects with consumers worldwide to drive positive brand perception and lead purchases. Within the AE store, I am a motivated sales associate with almost 2 years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. On the side I am a attentive and personable assistant bringing 3 years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. Having all these skills drives me to success within the professional world and I am so glad to have these skills keep on improving every single day.
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- Created, curated and managed published content for feed and stories across social media channels.
- Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Established credibility on social media and persuaded others by virtue of authenticity and reach.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Captured daily events in and around the Chicago land area using compelling eye-catching imagery and video content.
- Engaged with consumers using education, passion and authenticity.
- Created content strategies for digital media.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Maintained organized, presentable merchandise to drive continuous sales.
- Educated associates on market trends and stayed up-to-date on forecasts and AEO news.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant Denim products and services.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided positive first impressions to welcome existing, new and potential customers.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Scheduled assessments and forwarded completed paperwork to Carpet Cleaning and Restoration department's .
- Assisted manager in all aspects of business operations.
- Participated in strategic planning for company growth.
- Worked closely with coworkers to strategically plan for company growth.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Provided accurate and effective product solutions to customers and promoted sales.
- Keyed all data into Razor Sync.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Attended to office operations and required paperwork.
- Transferred and directed phone calls, guests and mail to correct staff members.
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Resume Overview
School Attended
- South Elgin High School
Job Titles Held:
- Social Media Influencer
- Sales Associate
- Assistant
Degrees
- High School Diploma
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