Objective: Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Sharp problem solver
Adaptive team player
Active listening skills
Strong organizational skills
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Social and Human Service Assistant Current to March 2013Department of Social Service － Baltimore, Maryland
Determine clients' eligibility for services such as Food Stamps and Medicaid Help clients complete paperwork to apply for assistance programs. Monitor clients to ensure services are provided appropriately. Help determine what type of help their clients need Answer, screen, and forward telephone calls. Obtain or send information or documents using a computer, mail, or a fax machine. Copy, file, and maintain documents and records. Collect, sort, distribute, and prepare mail and courier deliveries.
Customer Service - Internship October 2012 to January 2013The Wise Penny － Baltimore, Maryland
Provide information about products and services.Prevented store losses using awareness, attention to detail and integrity. Find, sort, or move goods between different parts of the business. Recommend merchandise based on customers' wants and needs. Know about current sales and promotions, policies about payments and exchanges, and security practices. Gather and empty trash and trash bin. Assisted customers with store and product complaints. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom.
General Cleaner October 2010 to April 2011OR&L － Orlando, Florida
Greet patrons with a friendly smile making sure each person have a great experience. Cleaning for different events around the Central Florida area including Citrus Bowl and the Old Amway Arena. Cleaning and maintaining all restrooms in the VIP area during events. Cleaning the outside areas, floors, walls, tables, and glass, before, during and after events. Being on call to clean any spills during events' Cleaning over 5,000 floor seats in a timely manner before Orlando Magic games.
Housekeeper/Maid July 2008 to August 2010Maid Brigade － Casselberry, Florida
Load company car with the proper products and equipment. Drive with company team members to client's home. Work with team members to clean client's home in time allowed. Cleaning include but not limited to all bedrooms, kitchen, all bathrooms, living room,and dining room. Dusting, cleaning blinds, cleaning sheets, washing dishes, removing trash, vacuum and mopping all floors. Return all equipment at the end of each shift.
Cashier/Customer Service Representative January 2009 to June 2009Lee's Famous Recipe Chicken － Sanford, .
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Operate a cash register, make correct change, and prepare orders when needed. Clean store tables and floors, restrooms and parking lot including removing the store's trash at the end of my shift. Restock store with new products making sure items were in order by date. Helping store with sales by offering different deals. Assisted customers with store and product complaints.
Server February 2003 to June 2007Golden Corral － Baltimore
Greet all customers making them aware of myself and my services making them feel welcomed. Guaranteed positive customer experiences and resolved all customer complaints. Removing all dirty dishes, refilling drinks, and cleaning tables and floors in a timely manner. Offer refreshments. Restock and clean my section at the end of every shift and store equipment. Rolling the required amount of silverware each shift.