Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Strategic Planning
Business planning
Staff Management
Verbal and written communication
Project Management
Operations management
Team Building
Report preparation
Good listening skills
Creative problem solving
Effective workflow management
Work History
SOAR Clubhouse Manager, 04/2017 - Current CSB Of Middle Ga. – City, STATE,
Oversaw day-to-day operations, including supervising 16-person team and serving 4 counties.
Trained all new employees of CSB of Middle Ga. in customer service, telephone etiquette and cultural diversity.
Conducted performance reviews each week, offering praise and recommendations for improvement.
Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
Optimized organizational operations and facilitated decision-making by examining problem-solving concepts.
Responded to events, including network outages and issues related to circuits and websites.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase customer satisfaction.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Monitored employee productivity and optimized procedures to increase effectiveness.
Completed data reports to ensure compliance with relevant DBHDD grant regulations.
Served as court lesion for the Department of Juvenile Justice.
Child and Adolescent Group Manager (Mcrae Site), 02/2016 - 04/2017 CSB Of Middle Ga – City, STATE,
Developed quality-driven culture to boost team performance and efficiency while maintaining highly satisfied workforce.
Trained new group leaders by relaying information on company procedures, safety requirements and delivered constructive criticism upon completion of job tasks.
Applied behavioral knowledge to maintain safety during crisis moments.
Prepared facilities for operational audits and health agency inspections.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Maximized performance by monitoring daily activities and mentoring team of 8 employees.
Served as court lesion for the Department of Juvenile Justice.
Child and Adolescent Group Leader, 05/2010 - 02/2016 CSB Of Middle Ga. – City, STATE,
Provided key emotional support to special needs youth.
Assisted students with homework issues and helped to incorporate positive study skills.
Managed and led activities promoting growth in mental, emotional and educational areas.
Attended staff development meetings and workshops and applied information from those events into daily activities.
Investigated and solved workflow problems with cross-functional collaboration and open communication.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
Worked closely with school systems in 8 counties to serve mental health needs for children in their school system.
Instructor for Developmentally Disabled Adults , 02/1997 - 05/2010 CSB Of Middle Ga – City, STATE,
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Helped clients plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Planned activities to encourage movement, stretching and strength building.
Provided safe mobility support to help patients move around personal and public spaces.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Monitored and assisted residents through individual service plans.
Education
High School Diploma: , Expected in 08/1995 - Bleckley County High School - Cochran, GA GPA:
Certifications
Certified in American Red Cross First Aid and CPR
Certified Trainer in Sources of Strength Youth Suicide Prevention
Certified Trainer in Youth Mental Health First Aide
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