Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Strategic Planning
  • Business planning
  • Staff Management
  • Verbal and written communication
  • Project Management
  • Operations management
  • Team Building
  • Report preparation
  • Good listening skills
  • Creative problem solving
  • Effective workflow management
Work History
SOAR Clubhouse Manager, 04/2017 - Current
CSB Of Middle Ga. City, STATE,
  • Oversaw day-to-day operations, including supervising 16-person team and serving 4 counties.
  • Trained all new employees of CSB of Middle Ga. in customer service, telephone etiquette and cultural diversity.
  • Conducted performance reviews each week, offering praise and recommendations for improvement.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts.
  • Responded to events, including network outages and issues related to circuits and websites.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase customer satisfaction.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Monitored employee productivity and optimized procedures to increase effectiveness.
  • Completed data reports to ensure compliance with relevant DBHDD grant regulations.
  • Served as court lesion for the Department of Juvenile Justice.
Child and Adolescent Group Manager (Mcrae Site), 02/2016 - 04/2017
CSB Of Middle Ga City, STATE,
  • Developed quality-driven culture to boost team performance and efficiency while maintaining highly satisfied workforce.
  • Trained new group leaders by relaying information on company procedures, safety requirements and delivered constructive criticism upon completion of job tasks.
  • Applied behavioral knowledge to maintain safety during crisis moments.
  • Prepared facilities for operational audits and health agency inspections.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maximized performance by monitoring daily activities and mentoring team of 8 employees.
  • Served as court lesion for the Department of Juvenile Justice.
Child and Adolescent Group Leader, 05/2010 - 02/2016
CSB Of Middle Ga. City, STATE,
  • Provided key emotional support to special needs youth.
  • Assisted students with homework issues and helped to incorporate positive study skills.
  • Managed and led activities promoting growth in mental, emotional and educational areas.
  • Attended staff development meetings and workshops and applied information from those events into daily activities.
  • Investigated and solved workflow problems with cross-functional collaboration and open communication.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
  • Worked closely with school systems in 8 counties to serve mental health needs for children in their school system.
Instructor for Developmentally Disabled Adults , 02/1997 - 05/2010
CSB Of Middle Ga City, STATE,
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Helped clients plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Planned activities to encourage movement, stretching and strength building.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Monitored and assisted residents through individual service plans.
High School Diploma: , Expected in 08/1995
Bleckley County High School - Cochran, GA
  • Certified in American Red Cross First Aid and CPR
  • Certified Trainer in Sources of Strength Youth Suicide Prevention
  • Certified Trainer in Youth Mental Health First Aide
  • Certified in AAA Drivers Program

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Resume Overview

School Attended

  • Bleckley County High School

Job Titles Held:

  • SOAR Clubhouse Manager
  • Child and Adolescent Group Manager (Mcrae Site)
  • Child and Adolescent Group Leader
  • Instructor for Developmentally Disabled Adults


  • High School Diploma

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