A seasoned support specialist well versed with 25 plus years of customer care and technical expertise in both client and staff platforms.
*Over 20 years of combined experience in Card Service Support and Card Processing environments.
*Product SME for DataCap OEM, product training & support.
*Meticulously completed 50+ file builds daily in compliance with Card Service guidelines while exceeding in Quality Assurance measures.
*Navigated through multiple platforms to fulfill job requirements in a fast-paced call center environment.
*Oversaw product reports for retrieval collection, inventory records and quality and compliance guidelines.
-Board Member, Administrative Secretary & Property Manager for Condo Assoc – 8 years
-Telephony Turnkey Installation & Programming – 3 years
-Copier Repair & Training – 12 years
-Retail Service Industry - 1 year
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