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small business owner transportation logistics resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Energetic Small Business Owner with excellent business acumen, creativity and leadership skills. Offering 20 (+) years of experience in developing marketing strategies, identifying business opportunities and generating sales. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Proficient in use of Microsoft Office.

Skills
  • Business Management and Development
  • Human Resources Administration
  • Project planning and development
  • Staff Management
  • Safety and compliance
  • Payroll coordination
  • Compensation and benefits
  • WorkForce Improvements
  • Recruitment
  • Equal Opportunities Facilitation
  • Conflict Resolution
  • Risk management
  • Team Building
  • Organizational Development
Education
Davenport University Mishawaka, IN, Expected in 2003 Bachelor of Science : Business Management - GPA :
Work History
Colliers International - Small Business Owner - Transportation Logistics
Raleigh, NC, 10/2002 - Current
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Studied market to determine optimal pricing of services to capitalize on emerging opportunities.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Achieved sales goals and increased revenue and profits by 25% through productive strategy development and organizational leadership.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Provided exceptional customer service to customers, increasing customer loyalty 80%
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Assessed employee knowledge, company strategic plans and market needs to improve training programs.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Parker & Sons - Project Manager
Tucson, AZ, 01/1998 - 10/2002
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Reined in project costs while meeting key milestones.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Identified, reviewed and applied policies and procedures.
  • Achieved project deadlines by coordinating with team and/or contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring. Reducing overall projected expenses by 10%.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
Osb Community Bank (Osbcb) - ACCOUNTS RECEIVABLE
Brooklyn, MI, 02/1997 - 01/1998
  • Resolved Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Tracked contracts, proposals and waivers to keep billing accurate and current.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Researched and resolved customer claims related to shortages, discount violations and returns.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Leveraged computerized accounting software to create and maintain accurate customer account records.
  • Reconciled accounts receivable ledger to verify payments and resolve variances
  • Within one years' time resolved 75% of receivables >100 days past due.
PNC Bank - Personal Banker
City, STATE, 01/1988 - 10/1996
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Continually boosted branch production and revenue by consistently meeting and exceeding all monthly and quarterly sales goals.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Achieved consistent recognition as top sales performer.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Approached prospective clients through cold calling and emails to meet sales targets.

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Resume Overview

School Attended

  • Davenport University

Job Titles Held:

  • Small Business Owner - Transportation Logistics
  • Project Manager
  • ACCOUNTS RECEIVABLE
  • Personal Banker

Degrees

  • Bachelor of Science

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