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Studious Professional offering over 15 years of experience in customer facing employment settings. Top-tier skills in cultivating relationships for optimum operational success. Analytical problem solver and critical thinker with remarkable decision-making, organizational and multi-tasking abilities. Ready to tackle new challenges and build success with exciting organization.
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- Spearheaded training and certification processes for 1000's of individuals, corporate staffers, and healthcare providers to serve optimally in emergencies.
- Worked in conjunction with business owners and managers to provide education on workplace emergency preparation.
- Developed and set into motion corporate Emergency Action Plans for as required by OSHA.
- Maintained professional demeanor in training environment by adhering to pre-set time frames, detailed organization, and thorough advance preparation for trainings.
- Cultivated and strengthened lasting client relationships using partnerships with Better Business Bureau.
- Built loyal account base and long-term business relationships with repeat accounts by quickly and accurately providing information when asked.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Maintained up-to-date administrative records to monitor operational conditions and costs.
- Promoted business via social media to generate leads and maximize brand identity.
- Lone flight attendant aboard 50 - passenger CRJ900.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Provided instruction, mentoring, and acclamation assistance to new refugees taking part in 9-month employment and education program.
- Focused on career development, job search and application strategies, resume writing and interview skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems in employment and educational situations.
- Prepared individuals for later educational and employment experiences by encouraging exploration of learning opportunities, self-ownership, and perseverance through challenging tasks.
- Developed strong relationships with potential employers and education administrators within community.
- Finalized workflow for and supervised dedicated team of 10 volunteers, prioritized equitable task delegation.
- Collaborated with program administrators, organization staff and fellow team leads to address problems and grow participant success.
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
- Increased fundraising numbers by over 100% by leveraging effective communications and outreach strategies.
- Attended events to develop professional network of potential donors.
- Researched and identified potential donors.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Presented information regarding CPR, heart health and stroke to groups of 10 people.
- Worked closely with Program Manager to ascertain information that needed to be discussed in presentation.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Upper Iowa University - Madison, WI ,
COMPLETED STUDY
Lower Level General Studies
Introduction to Human Services
Social Problems
Introduction to Criminal Justice
Diversity in the United States
Criminal Law
Marriage & Family
Public Administration
Ethics in Criminal Justice
Research Methods
Issues and Ethics in the Helping Professions
95/120 credit hours completed; 25 credit hours in major specific coursework needed for graduation; 10/25 credits require internship/on the job experience.
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School Attended
- Upper Iowa University
Job Titles Held:
- Small Business Owner
- Regional Flight Attendant
- Refugee Resettlement Employment/Education Team Leader
- Event Fundraiser and Community Educator
Degrees
- Bachelor of Arts
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