Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Studious Professional offering over 15 years of experience in customer facing employment settings. Top-tier skills in cultivating relationships for optimum operational success. Analytical problem solver and critical thinker with remarkable decision-making, organizational and multi-tasking abilities. Ready to tackle new challenges and build success with exciting organization.

  • PC/MAC Operating Systems
  • Administrative and Office Support
  • Customer Service
  • Written and Oral Communication
  • Program Management
  • Program Evaluations
  • Preparing Reports
  • Advice And Assistance
  • Community Meetings
  • Incident Reports
  • Organization
  • Relationship Building
Work History
01/2005 to 10/2020
Small Business Owner CPR Madison City, STATE,
  • Spearheaded training and certification processes for 1000's of individuals, corporate staffers, and healthcare providers to serve optimally in emergencies.
  • Worked in conjunction with business owners and managers to provide education on workplace emergency preparation.
  • Developed and set into motion corporate Emergency Action Plans for as required by OSHA.
  • Maintained professional demeanor in training environment by adhering to pre-set time frames, detailed organization, and thorough advance preparation for trainings.
  • Cultivated and strengthened lasting client relationships using partnerships with Better Business Bureau.
  • Built loyal account base and long-term business relationships with repeat accounts by quickly and accurately providing information when asked.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Maintained up-to-date administrative records to monitor operational conditions and costs.
  • Promoted business via social media to generate leads and maximize brand identity.
08/2019 to 03/2020
Regional Flight Attendant Air Wisconsin Airlines Corporation City, STATE,
  • Lone flight attendant aboard 50 - passenger CRJ900.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
01/2014 to 12/2016
Refugee Resettlement Employment/Education Team Leader Jewish Social Services City, STATE,
  • Provided instruction, mentoring, and acclamation assistance to new refugees taking part in 9-month employment and education program.
  • Focused on career development, job search and application strategies, resume writing and interview skills.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems in employment and educational situations.
  • Prepared individuals for later educational and employment experiences by encouraging exploration of learning opportunities, self-ownership, and perseverance through challenging tasks.
  • Developed strong relationships with potential employers and education administrators within community.
  • Finalized workflow for and supervised dedicated team of 10 volunteers, prioritized equitable task delegation.
  • Collaborated with program administrators, organization staff and fellow team leads to address problems and grow participant success.
01/2013 to 12/2016
Event Fundraiser and Community Educator American Heart Association City, STATE,
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
  • Increased fundraising numbers by over 100% by leveraging effective communications and outreach strategies.
  • Attended events to develop professional network of potential donors.
  • Researched and identified potential donors.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Presented information regarding CPR, heart health and stroke to groups of 10 people.
  • Worked closely with Program Manager to ascertain information that needed to be discussed in presentation.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Expected in 03/2017
Bachelor of Arts: Human Services
Upper Iowa University - Madison, WI ,

Lower Level General Studies

Introduction to Human Services

Social Problems
Introduction to Criminal Justice

Diversity in the United States

Criminal Law
Marriage & Family
Public Administration
Ethics in Criminal Justice

Research Methods

Issues and Ethics in the Helping Professions

95/120 credit hours completed; 25 credit hours in major specific coursework needed for graduation; 10/25 credits require internship/on the job experience.

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Resume Overview

School Attended

  • Upper Iowa University

Job Titles Held:

  • Small Business Owner
  • Regional Flight Attendant
  • Refugee Resettlement Employment/Education Team Leader
  • Event Fundraiser and Community Educator


  • Bachelor of Arts

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