Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Ecommerce Director with over10 years of experience in online sales development seeks position that utilizes skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Proven skills in leading and optimizing all facets of online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. Skilled at delivering exceptional service to customers and building loyal base.

Work History
12/1999 to Current Small Business Owner Dell Inc | Draper, UT,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Determined best courses of action for ecommerce company based on regional market trends and demands
  • Oversaw business budget planning and administration, accounting functions, purchasing and handle financial needs
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices
  • Used QuickBooks and Microsoft Excel to maintain files and administrative records
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
05/2017 to 01/2020 Online Sales Manager Peacemonger.Org | City, STATE,
  • Generated monthly sales reports and shared insights and recommendations to drive sales
  • Analyzed online sales data and developed action plans to improve margin, revenue and processes
  • Drove strategy for online platform, order management and fulfillment process to meet company objectives
  • Leveraged customer database to nurture and grow current sales and identify new business opportunities
  • Diagnosed and resolved technical challenges for customers to facilitate online order process
  • Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities
  • Completed up to 500 sales and shipments every week
  • Generated more than $5,000 in monthly sales with innovative shipping platform, marketing plan, sales and customer relations approaches
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts
  • Saved $3000 monthly by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems
  • Designed, implemented and monitored web pages and sites for continuous improvement
  • Strengthened company brand and identity by creating distinctive website and logo
  • Researched new technologies, software packages and hardware products for use in website projects
  • Assigned Unique Product Codes (UPC) and created barcodes for over 3500 products
  • Resolved customer concerns and answered questions quickly to maximize satisfaction
05/2016 to 11/2018 Assistant Promotor Don Quoties | City, STATE,
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from performers, while protecting company's reputation and maintaining loyal client base
  • Negotiated agreements between performers to clarify misunderstood directions and resolve conflicts affecting performance
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Maintained professional demeanor by staying calm when addressing unhappy or angry performers, managers and customers
  • Maintained financial accuracy when handling over $3000 in revenue each performance day
  • Oversaw payout for performers in accordance agreements and contracts
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding
  • Maintained daily bookkeeping report
  • Business management and development
  • Cost control and analysis
  • New business launch
  • Strategic Planning
  • Opportunity identification
  • Financial Management
  • Shipment coordination
  • Inventory management
  • Pricing adjustment
  • Customer service
  • MS Office
  • Sales Goals
  • Customer Service
  • Project Management
  • Business Planning
Expected in Associate of Applied Science | Web Development Cabrillo College, Aptos, CA GPA:

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School Attended

  • Cabrillo College

Job Titles Held:

  • Small Business Owner
  • Online Sales Manager
  • Assistant Promotor


  • Associate of Applied Science

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