Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Ecommerce Director with over10 years of experience in online sales development seeks position that utilizes skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Proven skills in leading and optimizing all facets of online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. Skilled at delivering exceptional service to customers and building loyal base.
Work History
12/1999 to CurrentSmall Business OwnerDell Inc | Draper, UT,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Determined best courses of action for ecommerce company based on regional market trends and demands
Oversaw business budget planning and administration, accounting functions, purchasing and handle financial needs
Fulfilled customer shipping needs by completing all purchase orders and customer invoices
Used QuickBooks and Microsoft Excel to maintain files and administrative records
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Devised, deployed and monitored processes to boost long-term business success and increase profit levels
05/2017 to 01/2020Online Sales ManagerPeacemonger.Org | City, STATE,
Generated monthly sales reports and shared insights and recommendations to drive sales
Analyzed online sales data and developed action plans to improve margin, revenue and processes
Drove strategy for online platform, order management and fulfillment process to meet company objectives
Leveraged customer database to nurture and grow current sales and identify new business opportunities
Diagnosed and resolved technical challenges for customers to facilitate online order process
Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities
Completed up to 500 sales and shipments every week
Generated more than $5,000 in monthly sales with innovative shipping platform, marketing plan, sales and customer relations approaches
Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans
Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts
Saved $3000 monthly by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems
Designed, implemented and monitored web pages and sites for continuous improvement
Strengthened company brand and identity by creating distinctive website and logo
Researched new technologies, software packages and hardware products for use in website projects
Assigned Unique Product Codes (UPC) and created barcodes for over 3500 products
Resolved customer concerns and answered questions quickly to maximize satisfaction
05/2016 to 11/2018Assistant PromotorDon Quoties | City, STATE,
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from performers, while protecting company's reputation and maintaining loyal client base
Negotiated agreements between performers to clarify misunderstood directions and resolve conflicts affecting performance
Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Maintained professional demeanor by staying calm when addressing unhappy or angry performers, managers and customers
Maintained financial accuracy when handling over $3000 in revenue each performance day
Oversaw payout for performers in accordance agreements and contracts
Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding
Maintained daily bookkeeping report
Skills
Business management and development
Cost control and analysis
New business launch
Strategic Planning
Opportunity identification
Financial Management
Shipment coordination
Inventory management
Pricing adjustment
Customer service
MS Office
Sales Goals
Customer Service
Project Management
Business Planning
Education
Expected in Associate of Applied Science | Web DevelopmentCabrillo College, Aptos, CAGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
