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small business owner resume example with 5 years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Highly organized, dependable, ethical and reliable. Broad experience includes office management, accounting, accounts receivable, inventory control, small business operations, grant writing, and technical support. Recognized for exemplary customer service and team collaboration.

Skills
  • Financial administration
  • Self-motivated
  • Product development
  • Business operations
  • Excellent communication
  • Sample collection
  • Client communication
  • Independent judgement
  • Accurate money handling
  • Retail sales
  • Inventory management
  • Documentation and recordkeeping
  • Production experience
  • Inspection procedures
  • Reporting and analysis
  • Correction plans
  • Sample preparation and analysis
  • Quality control
  • Project organization
  • Display set up
  • Employee training
  • Cleaning and organization
  • Social media management
  • Presentation design
Experience
09/2019 to Current Small Business Owner International Gaming Technology Inc. | Des Moines, IA,
  • Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Documented account activities and generated sales reports.
  • Developed sales plans to introduce new products to market.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Analyzed regional market trends to distinguish best courses of action for company.
05/2017 to 04/2019 Lab Technician/Quality Assurance Analyst Macy's, Inc. | Arlington, VA,
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Supervised supplies in lab inventory and notified plant manager when items became low.
  • Limited discrepancies by accurately handling, firing, storing, and analyzing all manufactured samples.
  • Analyzed manufacturing data against functional design and expected quality results.
  • Inspected, tested and measured materials, products and installations against specifications.
  • Notified supervisors about production problems and helped identify and correct concerns.
  • Recommended corrective actions to minimize rate of product defects.
  • Completed evaluations by properly using various gauges, tools and equipment.
  • Conducted routine visual inspections of clay production work to uncover issues with compliance and tolerances.
  • Documented inspection information and compiled data into reports for dissemination to management.
  • Assisted nationwide customers users via email, in-person meetings and phone to resolve issues related to clay and glaze use and selection.
  • Developed and maintained technical expertise in clay production and fired results.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Provided real-time support to everyday users of Laguna Clay products.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
12/2015 to 07/2017 Office Administrator Appalachian Muse, LLC | City, STATE,
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Managed all business files, documentation and databases to keep records secure, accurate and current.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Aided senior leadership during executive decision-making process.
  • Drafted, assessed and corrected high-quality proposals to pursue grants, donations and contracts.
02/2016 to 08/2016 Retail Sales Associate Georgetown Vineyards | City, STATE,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Managed cash register operations using POS system including processing sales and returns.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Answered questions about current promotions and resolved issues according to store policies.
Education and Training
Expected in 12/2015 Bachelor of Science | Applied Management Ohio University, Zanesville, Ohio, GPA:
Expected in 05/2013 Associate of Arts | Communication Studies Ohio University, Zanesville, Ohio, GPA:
Additional Information

Freelance Accounting

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Resume Overview

School Attended

  • Ohio University
  • Ohio University

Job Titles Held:

  • Small Business Owner
  • Lab Technician/Quality Assurance Analyst
  • Office Administrator
  • Retail Sales Associate

Degrees

  • Bachelor of Science
  • Associate of Arts

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