small business owner resume example with 17+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Multi-skilled Automation Engineer with 15+ years of experience managing, integrating, and monitoring Databases, LMS, and SQL Servers. Worked on eLearning software and Learning Management Systems, database development, and innovative production environments. Proven skills as an Information Technology Analyst and problem-solving methodologies. Experience in databases administration, systems integration, innovative learning environments, and formulating training materials for work teams.

  • IBM Lotus Notes Expert
  • LotusScript and JavaScript Expert
  • Proficient in HTML and Web applications
  • SQL proficient, AWS S3, and Athena
  • Excel advanced knowledge
  • Database administration
  • Software development and API integrations
  • Data analysis and reporting
  • Relational database
  • Canvas LMS Expert
Education / Training
Pontifical Catholic University of Minas Gerais Belo Horizonte, Brazil, Expected in 12/2012 Bachelor of Science : Automation And Controls Engineering - GPA :
Plansis Planejamento E Sistemas Belo Horizonte, Brazil, Expected in 12/2010 Specialist : Database Administration And Development - GPA :
Informa - Learning Management System Administrator
Carlsbad, CA, 12/2021 - Current
  • Canvas Administrator
  • LMS access, security roles, and permissions
  • AWS S3 and Athena
  • API integration/report solutions(Postman and Ruby codes)
  • Code solutions to communicate with back-end servers
  • SQL queries and Excel reports
  • LMS content developer, best practices, and template creation
  • Routine troubleshooting and monitoring
  • Creation of manuals and other documentation for generic use
Pontifical Catholic University Of Minas Gerais - Small Business Owner
City, STATE, 02/2020 - 11/2021
  • Owned and managed daily operations of pool business, including maintaining loyal long-term customer relationships and business strategies to boost revenue.
  • Identified client needs and introduced products and services to provide solutions.
  • Developed and implemented successful diagnostics, automation solutions, repairs, and installations(electrical, mechanical, and plumbing services).
Pontifical Catholic University Of Minas Gerais - E-learning Technology Planning Analyst
City, STATE, 01/2014 - 05/2018

Worked on migrating a teaching and learning software with a direct impact on usability and user experience (over 1,700 teachers and 60,000 students as users).

  • Researched international trends and sought innovative solutions focused on e-learning
  • Evaluated resources, specifications, and benefits for each available Learning Management System(LMS) on the market to meet requirements according to university demands
  • Comparative study of LMS: Moodle, Canvas, Blackboard, and Brightspace
  • Developed implementation plans, including risks involved, cost-benefit, and ROI analysis
  • Reviewed, analyzed, and recommended Canvas LMS as solutions for university needs
  • Developed and implemented reports to manage project data and keep leadership informed of Canvas LMS implementation progress and updates
  • Prepared technical architecture proposals for the integration of existing third-party software systems
  • Executed and monitored standards for user interfaces, instructional design, active learning, and gamification solutions
  • Devised and conducted group training sessions for all teachers and employees in Canvas LMS to improve users' productivity
  • Aligned closely with other departments to better understand product features so that appropriate training materials could be developed
  • Explored new technologies and tools to be used by the quality assurance team for testing purposes
  • Provided technical and operational support for the entire organization
Pontifical Catholic University Of Minas Gerais - Database Admin and Software Development Team Lead
City, STATE, 02/2010 - 12/2014

In this position, we simplified various processes and improved time spending by taking care of data security, automating the courses and students' enrollment process, and integrating several databases.

  • Managed, integrated, and monitored databases with IBM Lotus Notes, Moodle, and SQL servers
  • Supervised team of developers in analysis and creation of the intern application
  • Devised and managed the development of custom software solutions
  • Managed the road maps for each new application design and development
  • Tested all software before applications went live to minimize bugs and troubleshoot issues
  • Detailed all aspects of software development in technical manuals and documentation for use in later projects
  • Identified issues in software processes and implemented optimization techniques, increasing productivity
  • Developed and implemented security initiatives to protect critical data
  • Specified user access levels for each database segment to protect database integrity and company information
  • Supported a general troubleshooting
Company Name - Software Developer
City, State, 10/2002 - 01/2010
  • Developed a new Learning Management System(LMS) to attend to the eLearning department of the university
  • Developed production, test, and beta IBM Lotus Notes applications writing JavaScript, Java, and LotusScript codes
  • Designed site layouts and user interfaces using JavaScript, HTML, and CSS codes
  • Integrated the databases through LotusScript, SQL Queries, ODBC, API, and Web Services
  • Collected and defined department requirements to produce new applications scopes
  • Created applications to migrate data from SQL Server to Lotus Notes platform and then integrated it to Moodle
  • Specified user access levels for each database segment to protect database integrity and company information
  • Provided user requirements analysis and programming support for enhancing of Lotus Notes web application accessed by 40,000 users worldwide
  • Created a new and innovative integrated content management system using IBM Lotus Notes for use primarily in the Learning industry
  • Solved issues by establishing workarounds by debugging and creating defect fixes
  • Developed Lotus Notes scripts for regular back-end database maintenance actions like index and analysis
  • Troubleshot, tested, and fixed identified issues before software deployment
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance
  • Provided technical support
Additional Experience

Software Solutions Consultant

Kukac Plansis | Belo Horizonte, Brazil | January 2010 - December 2018

Current, in parallel to the activities at Pontifical University, worked as an IBM Lotus Notes consultant at Kukac Plansis, presenting software solutions to several global companies (i.e., Sandvik - Engineering, Sotreq - Heavy Equipment, and Lafarge - Cement) and state and private Brazilian companies (i.e., Copasa - Sanitation, Exportaminas - Foreign Trade and Drogaria Araujo - Pharmaceutical).

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Resume Overview

School Attended

  • Pontifical Catholic University of Minas Gerais
  • Plansis Planejamento E Sistemas

Job Titles Held:

  • Learning Management System Administrator
  • Small Business Owner
  • E-learning Technology Planning Analyst
  • Database Admin and Software Development Team Lead
  • Software Developer


  • Bachelor of Science
  • Specialist

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