small business owner resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Energetic Small Business Owner with excellent business acumen, creativity and leadership skills. Offering 12 years of experience in developing marketing strategies, identifying business opportunities and generating sales in service industry. Proficient in Microsoft Word and customer relations.
Skills
Business Management and Development
Sales
Strategic Development
Sales Goals
Business Operations
Planning and Execution
Employee Training
Business Planning
Product Sales
Work History
Small Business Owner, 08/2012 to Current Sport Clips – Columbus, OH,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Determined best courses of action for the company based on regional market trends and demands.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Promoted business via social media to generate leads and maximize brand identity.
Maintained up-to-date administrative records to monitor operational conditions.
Answered over 30 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
Maintained regular client list of up to 100 repeat customers while handling 10+ walk-in clients daily.
Kept detailed records of customer information and services provided to increase return customers by 60%.
Maintained master calendar of appointments and employee shifts.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Distributed business cards outside of salon to generate new business.
Counted and documented opening and closing cash amounts daily.
Managed business customer service, responding to requests and concerns promptly.
Resolved guest complaints about service or style.
Answered incoming telephone calls and scheduled appointments for clients.
Consistently received positive performance reviews from guests.
Consulted with clients to assess personal style preferences and unique needs.
Completed safety training and certifications.
Oversaw all business operations and made strategic decisions.
Salon Manager, 06/2008 to 06/2012 Basha's – El Mirage, AZ,
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Achieved personal sales goals by upselling products to meet individual needs.
Consistently received positive feedback from guests on performance reviews.
Scheduled employees to maintain adequate coverage during business hours.
Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
Promoted business through marketing initiatives, including use of social media.
Maintained general appointment calendar and set shift schedules.
Cashier, 01/2005 to 06/2008 Albertsons – City, STATE,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Used cash registers and POS systems to request and record customer orders and compute bills.
Assisted customers by answering questions and fulfilling requests.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers with special services, account updates and promotional options.
Educated customers on promotions to enhance sales.
Answered questions about store policies and concerns to support positive customer experiences.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High-school Diploma : , Expected in 05/2008 to Lawrence D Bell High-school - Hurst Texas, GPA:
Texas Cosmetology License: Cosmetology , Expected in 05/2008 to HEB Cosmetology - Bedford Texas, GPA:
Texas Barbers License: Barber , Expected in 02/2011 to Mid-Cities Barber College - Grand Prairie, TX GPA:
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