small business owner resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Customer-oriented General Manager with [Number] years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

  • Planning and execution
  • Financial administration
  • Business development
  • Cost analysis and savings
07/2017 to Current Small Business Owner Guest Services, Inc. | Fort Belvoir, VA,
  • Fostered strong relationships with Worker's Compensation companies and contracted physicians by maintaining consistently prompt written and verbal communication.
  • Engaged professionally with adjusters and customers to build rapport and nurture relationships.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
08/2019 to 03/2020 Barista Schneidermans Furniture | Duluth, MN,
  • Greeted over [Number] customers daily, answered questions and recommended drinks and pastries.
  • Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Designed and printed menus, recipes and promotions and offers.
  • Maintained highest standards of conduct and service to support company reputation.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Listened to customer desires and needs to recommend optimal products.
  • Maintained calm demeanor during high-volume periods and special events.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Greeted guests with pleasant smile and superior customer service.
06/2016 to 08/2019 General Office Manager Dark Horse Brazilian Jiu Jitsu | City, STATE,
  • Increased office organization by developing filing system and customer database protocols.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Supervised coaches and offered assistance in scheduling and communication to promote optimal productivity.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Generated financial reports for management review.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Organized patient files and streamlined operations to improve efficiency.
  • Coordinated logistics for corporate events.
  • Updated employee paperwork and records.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Collaborated closely with [Job title] to effectively smooth and improve office operations.
  • Oversaw office inventory and timely reordering of supplies.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Reduced financial discrepancies by accurately managing accounting documentation in Zen Planner software while maintaining case costs and billing processes.
Education and Training
Expected in 05/1992 to to High School Diploma | Durango High School, Durango, CO GPA:
  • [Student Organization or Club Name] Member
  • [Honor's Society Name] Member
  • Honor Roll [Semester and Year]
  • Bridge Buidling
Expected in to to | Chemical Engineering Fort Lewis College, Durango, CO GPA:
Expected in to to Associate of Science | Bio Medical Engineering Front Range Community College, Westminster, CO GPA:

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Resume Overview

School Attended

  • Durango High School
  • Fort Lewis College
  • Front Range Community College

Job Titles Held:

  • Small Business Owner
  • Barista
  • General Office Manager


  • High School Diploma
  • Some College (No Degree)
  • Associate of Science

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