Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Multi-skilled Automation Engineer with 10+ years of experience in eLearning software and Learning Management Systems. Worked on instructional design, gamification solutions, active methodologies and database development. Proven skills as Information Technology Analyst and problem-solving methodologies. Experience in innovative learning environments, content development, systems integration and formulating training materials for work teams.

  • Moodle and Canvas LMS expert
  • D2L Brightspace and Blackboard knowledge
  • Instructional design
  • Creative content creation
  • Training instructor
  • Project management
  • Data analysis and reporting
  • MS Excel advanced knowledge
  • Proficient in HTML and Web applications
  • Database administration
  • Powtoon video creator
  • IBM Lotus Notes expert
  • LotusScript and JavaScript expert
  • MS SQL proficient
02/2020 to 06/2021 Small Business Owner Nana Regional Corporation | Kivalina, AK,
  • Owned and managed daily operations of pool business, including maintain loyal long-term customer relationships and business strategies to boost revenue.
  • Identified client needs and introduced products and services to provide solutions.
  • Developed and implemented successful diagnostics, automation solutions, repairs and installations.
01/2014 to 01/2019 E-learning Technology Planning Analyst Pontifical University Of Minas Gerais | City, STATE,

Worked on migrating a teaching and learning software with direct impact on usability and user experience (over 1,700 teachers and 60,000 students as users). Executed and monitored standards for user interfaces, instructional design, active learning and gamification solutions focused on best e-learning experience.

  • Researched international trends and sought innovative eLearning solutions based on interactive content, peer assessments, educational media and unconventional assessments
  • Evaluated resources, specifications and benefits for each LMS(Moodle, Canvas, Blackboard and Brightspace) to meet requirements according to university demands and explored new technologies and tools to be used by students
  • Developed implementation plans, including risks involved, cost-benefit and ROI analysis and prepared technical architecture proposals for integration of existing third party software systems
  • Devised and conducted group training sessions for all teachers and employees in LMS to improve users productivity
  • Provided technical and operational support for entire organization
02/2010 to 12/2013 Database Admin And Software Development Team Lead Pontifical University Of Minas Gerais | City, STATE,

At this position, we simplified a variety of processes and improved time spending by taking care of data security, automating the courses and students enrollment process and integrating several databases.

  • Managed, integrated and monitored databases with IBM Lotus Notes, Moodle and SQL servers
  • Supervised team of developers in analysis and creation of the intern application and custom software solutions and managed the road maps for each new application design and development
  • Identified issues in software processes and implemented optimization techniques, resulting in increase of productivity
  • Detailed all aspects of software development in technical manuals and documentation for use in later projects
  • Developed and implemented security initiatives to protect important data and specified user access levels for each database segment to protect database integrity and company information
  • Supported a general troubleshooting
10/2002 to 01/2010 Software Developer Pontifical University Of Minas Gerais | City, STATE,
  • Developed a new Learning Management System(LMS) to attend to eLearning department of the university using IBM Lotus Notes applications writing JavaScript, Java and LotusScript codes
  • Designed site layouts and user interfaces using JavaScript, HTML and CSS codes and integrated the databases trough LotusScript, SQL Queries, ODBC, API and Web Services
  • Collected and defined department requirements to produce new applications scopes
  • Created applications to migrate data from SQL Server to Lotus Notes platform and then integrated to Moodle
  • Provided user requirements analysis and programming support for enhancing of Lotus Notes web application accessed by 40,000 users worldwide
  • Solved issues by establishing workarounds by debugging and creating defect fixes and regular back-end database maintenance actions like index and analysis
  • Troubleshoot, tested and fixed identified issues before software deployment
  • Provided technical support
Additional Experience

Software Solutions Consultant

Kukac Plansis | Belo Horizonte, Brazil | January 2010 - December 2019

Current in parallel to the activities at Pontifical University, worked as a consultant at Kukac Plansis, presenting software solutions to several global companies (i.e Sandvik - Engeneering, Sotreq - Heavy Equipment and Lafarge - Cement) and state and private Brazilian companies (i.e. Copasa - Sanitation, Exportaminas - Foreign Trade and Drogaria Araujo - Pharmaceutical).

  • Worked on a case in Exportaminas - central unity for the foreign trade development from the State Department of Economic Development of Minas Gerais - where the main goal was to optimize the generating time of the export reports of iron ore that assist in market researches and product suitability. By rewriting the reporting agent and redesigning the web interface, we were able to improve application execution performance by 75%, increasing the efficiency of the entire process
Education / Training
Expected in 12/2012 Bachelor of Science | Automation And Controls Engineering Pontifical Catholic University of Minas Gerais, Belo Horizonte, Brazil, GPA:
Expected in 12/2010 Specialist | Database Administration And Development Plansis Planejamento E Sistemas, Belo Horizonte, Brazil, GPA:

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Resume Overview

School Attended

  • Pontifical Catholic University of Minas Gerais
  • Plansis Planejamento E Sistemas

Job Titles Held:

  • Small Business Owner
  • E-learning Technology Planning Analyst
  • Database Admin And Software Development Team Lead
  • Software Developer


  • Bachelor of Science
  • Specialist

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