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Small Business Owner Resume Example

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SMALL BUSINESS OWNER
Professional Summary

Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Background in accounting and finance, extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Organized, dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Talented, goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Offering (25) years of experience providing quality administrative support to clients.

Skills
  • Cost control and analysis
  • Human resources administration
  • New business launch
  • Business management and development
  • Team Leadership
  • Financial Management
  • Compliance reviews
  • Fecal, urine and blood testing
  • Emergency and preventive care
  • Safety and compliance
  • File and records management
  • Team Building
  • Team Management
  • Business Operations
  • First Aid/CPR
  • Customer service support
  • Problem Resolution
  • Organization
  • Supervision experience
  • Customer interaction
  • Appointment Scheduling
  • Data Entry
  • Telephone etiquette
  • Document filing
  • Legal jargon knowledge
  • Court transcription
  • Exceptional writer
  • Proficient in MS Office
  • Legal Research
  • Case Management
  • Document preparation
  • Account Administration
  • Administrative support
  • Specialty in Criminal law
  • Legal compliance
  • Reporting and documentation
  • Expense reporting
  • Strategic Planning
  • Data Management
  • Technical Support
  • Travel coordination
  • Relationship building
  • Clear oral/written communication
  • Credit and collections
  • Bookkeeping
  • Excellent multi-tasking ability
  • Account Reconciliation
  • Sorting and labeling
  • Office management
  • Database administration
  • Organizational skills
  • Office administration
  • Mail handling
  • Clerical support
  • Contract negotiations
  • Administrative support
  • Business administration
  • Event planning
  • Friendly nature
  • Payroll and budgeting
  • Scheduling
  • Documentation and reporting
  • Shorthand writing
  • Professional demeanor
  • Correspondence distribution
  • Travel planning
  • Security awareness
  • Customer and client relations
  • Multi-line Telephone Systems
  • Verbal and written communication
  • Telephone skills
  • Time management
  • Transcription and dictation
  • Organization skills
  • Conflict resolution
  • Editing and proofreading
  • Typing speed 100 WPM
  • Executive calendars
  • Spreadsheets
  • Switchboard operation
  • 10 years in legal administration
  • Document management
  • Complaint resolution
  • Credit card processing
  • Report preparation
  • Key holder experience
  • Shipping procedures understanding
  • Professional telephone demeanor
  • Service standard compliance
  • Route dispatching
  • Staff education and training
  • Receiving support
  • Account Management
  • Money handling abilities
  • Retail store support
  • Recordkeeping strengths
  • Good listening skills
  • Creative problem solving
  • Closing tickets
  • Service coordination
  • Updating logs
  • Dispatching field personnel
  • Prioritizing calls
  • Maintaining call metrics
  • Employee training
  • Schedule Management
  • Dispatching procedures
  • Customer Relations
  • Strategic Planning
Work History
Small Business Owner, 01/2001 to 08/2019
Company Name – City, State
  • Determined best courses of action for a janitorial company based on regional market trends and demands.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.
  • Stayed current with market trends to determine optimal pricing of services and to capitalize on emerging opportunities.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Provided elite customer service to over (150) customers per quarter by resolving escalated problems and calmly responding to shifting priorities.
  • Oversaw operational aspects of a successful janitorial business, including short and long-term planning, staff hiring, staff training, and procedure development and implementation.
  • Used Quickbooks Programs to maintain files and administrative records.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Frequently studied the janitorial market to keep abreast of new industry trends.
  • Outlined finances, goals and daily operations of a janitorial company in detailed business plans.
Office Manager/Customer Service Representative Specialist, 01/2003 to 05/2019
Company Name – City, State
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to ten (10) calls in queue per minute..
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 50% decrease in cancellations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Reduced average call time 100% with optimal call control and efficient use of internal knowledge bases.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Completed on one hundred and fifty (150) inbound and outbound sales calls each day to boost company's monthly revenue forty-five (45)%.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Researched and rapidly resolved client conflicts to maintain 100% of key accounts.
  • Coordinated customer service responses for high-value customers with complex issues as leading representative of the Customer Service team.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.
  • Trained and directed twenty-five (25) new employees in call script use, conflict resolution and data entry practices, increasing customer satisfaction ratings 100% in one (1) year.
  • Visited customer offices to handle on-site concerns and maximize account loyalty.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Arranged corporate and office conferences for company employees and guests.
  • Completed weekly payroll for (30) employees.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Liaised with client's and customer's, addressed inquiries, appointment requests and billing questions.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Performed billing, collection and reporting functions for office.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute.
  • Handled all incoming business and client requests for information.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Created reports and presentations.
  • Sourced vendors for special project needs and negotiated contracts.
  • Developed standard operating procedures for all administrative employees.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
  • Coordinated special projects and managed schedules.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Provided proper scheduling of customers, ensuring timely and effective allocation of resources and calendars.
  • Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness.
  • Maintained computer and physical filing systems.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Transcribed dictated files and video recordings.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Received, screened and routed incoming calls.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Met challenging quotas for productivity and accuracy of work.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Prepared vendor invoices and processed incoming payments.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Verified (30) salaried and hourly employee time cards to prepare accurate weekly payroll.
  • Solved problems timely and effectively, ensuring customer satisfaction.
Paralegal, 05/2005 to 12/2008
Company Name – City, State
  • Researched criminal laws and regulations and delivered analysis and assessments to attorney's.
  • Authored over five hundred (500) affidavits for use in criminal law cases.
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Developed and managed up to one hundred (100) criminal cases per year.
  • Managed day-to-day legal activities such as subpoena services for one attorney.
  • Managed billable hour tracking, payroll, client invoicing and schedules for one-attorney office.
  • Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Accurately handled data entry for one hundred and fifty (150) clients into company-based software.
  • Developed and promoted firm online systems and liaised with users to gather feedback.
  • Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
  • Assisted with client interviews using investigative tactics, assertive communication and attentive listening skills, while taking meticulous notes for inclusion in reports.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.
  • Drafted correspondence and legal documentation and disseminated materials to appropriate parties.
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Analyzed elements of civil litigation, including evidence gathering and presentation and client counseling, in addition to evaluating jury selection methods processes.
  • Conducted detailed client intakes and entered information into company database.
  • Implemented emergency procedures to save time and spearhead specific legal projects.
  • Investigated facts and laws to determine causes of action and to prepare cases.
  • Developed and coordinated training to maintain access to high-quality training materials.
  • Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.
  • Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients.
  • Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.
  • Conferred with clients and other involved parties to gather and track case information.
  • Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
  • Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
  • Contacted key witnesses to testify at court hearings.
  • Identified appropriate judicial decisions relevant to cases.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Reviewed regulations regarding procedures and requirements for class action suits.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Wrote and filed pleadings with the courts in a timely manner to maximize case success.
  • Reduced project lags by coaching staff on best practices and company processes.
  • Created and implemented all policies, work flow processes and work assignments.
  • Developed project management processes to improve cost-effective service to clients.
  • Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
  • Communicated pertinent information to clients via phone, email and mail.
  • Answered fifty (50) client calls per day to respond to inquiries, using open-ended questioning skills to attain applicable information.
  • Eliminated workflow downtime by restructuring and maintaining client billing and case records.
  • Created weekly, monthly and quarterly expense reports, including employee success and revenue reports.
  • Reviewed contracts and reported findings to support legal team in development of breach of contract defenses.
  • Trained and managed five (5) employees in best practices and protocols to realize maximum productivity.
  • Surpassed specific company objectives by cooperating with staff to implement project initiatives.
  • Conducted skip traces to obtain case participant information.
  • Prepared legal briefs, motions and pleadings.
  • Drafted, signed and certified key legal documents for judicial review.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Mitigated legal team's workload by reviewing and evaluating legal documents, including discovery materials and contracts.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
  • Supervised appointment scheduling for one (1) to three (3) attorneys and made adjustments and changes through the firms software application.
  • Reviewed and analyzed government and judicial structures, as well as arbitration concepts and negotiation techniques.
  • Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
  • Cooperated with legal teams to create performance documents for curative action planning.
  • Investigated causes and resolutions to criminal cases, reviewing damages, losses, settlement and sentencing formalities.
  • Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
Education
High School Diploma: 05/1995
Amos P. Godby High School - City, State
Associate of Arts: Law Enforcement Certification, 12/1999
Tallahassee Community College - City, State
  • Received Florida Law Enforcement Certification
Associate of Arts: Paralegal , 12/2002
Keiser University Career College - City
  • Received Paralegal Certification
Veterinary Technician, 12/2010
Management Training Corporation of America - City
  • Received Veterinary Technician Certification
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Resume Overview

School Attended

  • Amos P. Godby High School
  • Tallahassee Community College
  • Keiser University Career College
  • Management Training Corporation of America

Job Titles Held:

  • Small Business Owner
  • Office Manager/Customer Service Representative Specialist
  • Paralegal

Degrees

  • High School Diploma : 05/1995
    Associate of Arts : Law Enforcement Certification , 12/1999
    Associate of Arts : Paralegal , 12/2002
    Veterinary Technician , 12/2010

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