LiveCareer-Resume

small business owner resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Business-conscious individual offering over 15+ years of customer service experience. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring. Expert in customer service with excellent multi-tasking skills, employee training and computer skills. Dedicated to increasing revenue and running smooth business operations. Flexible hard worker ready to learn and contribute to team success. Along with being organized and motivated. Eager to apply Customer service skills and ______ Seeking entry-level opportunities as transitioning out of being a small business owner to expand skills while facilitating company growth.

Skills
  • Supervision and training
  • Purchasing and planning
  • Clerical
  • Customer retention
  • Employee development
  • Technologically savvy
  • Business development understanding
  • Product organization
  • Problem-solving abilities
  • Retail sales customer service
  • Inbound and Outbound Calling
  • Process optimization
  • System implementation
  • Adaptive team player
  • Shipping and receiving understanding
  • Courteous demeanor
  • Sales expertise
  • High-energy attitude
  • Senior leadership support
  • Project management abilities
  • Conflict mediation
Experience
06/2015 to Current
Small Business Owner Greenstate Credit Union North Liberty, IA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set pricing structures according to market analytics and emerging trends.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Leveraged social media to expand market reach and facilitate sales agent recruitment.
  • Recruited and trained staff members to perform daily business functions.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Hired, coached and mentored team of 1600 sales representatives.
  • Trained over 600 employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
  • Navigated computer system to look up customer information and update policies.
  • Conducted direct mail campaigns, personal insurance reviews and outbound calling blitzes to coordinate prospecting.
  • Asked probing questions and offered solutions to resolve customer issues.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.
  • Attended training and educational seminars to enhance knowledge and credentials.
  • Applied basic insurance underwriting knowledge to evaluate and analyze information.
  • Entered leads and new applications, pulled data reports and submitted changes to attract and retain customers and increase business.
  • Fostered strong relationships with current and prospective clients to maintain client retention.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Increased client retention through loyalty rewards and incentivization program.
01/2013 to 07/2015
Licensed Insurance Agent Hartford Healthcare Colchester, CT,
  • Upsold products to policyholders and potential new clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Offered policy guidance and management to promote asset protection.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
  • Navigated computer system to look up customer information and update policies.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
06/2012 to 01/2013
Homemaker Stauffer Financial Agency Fort Myers, FL,
  • Checked mail, shopped for groceries and handled bill payments.
10/2010 to 06/2012
Insurance Agent Leavitt Group City, STATE,
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Cultivated lasting professional relationships, which created continuous client referral streams within community.
  • Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Navigated computer system to look up customer information and update policies.
  • Applied basic insurance underwriting knowledge to evaluate and analyze information.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Fostered strong relationships with current and prospective clients to maintain client retention.
  • Entered leads and new applications, pulled data reports and submitted changes to attract and retain customers and increase business.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
Education and Training
Expected in 06/2006 to to
High School Diploma:
Palo Verde High School - Las Vegas, NV
GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Palo Verde High School

Job Titles Held:

  • Small Business Owner
  • Licensed Insurance Agent
  • Homemaker
  • Insurance Agent

Degrees

  • High School Diploma

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