Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Energetic Small Business Owner with excellent business acumen, creativity and leadership skills. Goal-oriented with superior understanding of business. Proven history of making profitable business choices and maximizing revenues through streamlining business processes. Expert in event planning, leadership, Microsoft office, adobe, marketing, public relations and a deep understanding of maintaining a professional and habitually punctual. Working directly with public, customers, and contracts. Talented professional with geriatric care, providing detail oriented, passionate hands on direct care including medication dispensary. Ambitious and compassionate, geriatric care requires experience in possessing the highest leadership qualities; communication, building positive relationships and staying engaged with a team oriented mindset. Highly effective communication skills, Composed persona for critical thinking in; event planning and supervising teams using leadership skills. Insightful, positive energy to create a setting for an environment that is engaging and successful.

  • Business management and development
  • Strategic planning
  • Business Development
  • Relationship building
  • Effective leader
  • Scheduling
  • Care plan assessment
  • Progress documentation
  • Medication Administration
  • Behavioral Management
  • State regulations knowledge
  • Patient care
  • Project planning
  • Executive presentations
Work History
Small Business Owner, 05/2019 - Current
The Tjx Companies, Inc. Fort Collins, CO,
  • Established successful small bushiness owner, responsibilities and skills to produce, package, market and increase revenue were performed.
  • These skills and evolving knowledge in community outreach, creating events, organization of activity or products; working directly with community members.
  • Professional and composed with basic and upper level management skills in, Microsoft office, multi-tasking with phone calls/emails and face to face customer service.
  • Proven to be highly motivated and professional. With mastered management skills, leadership, event planning, communication skills, utilizing multiple software platforms for construction of website, marketing, book keeping, record keeping, and training employees or groups.
  • Devised processes to boost long-term business success and increase profit levels
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Maintained up-to-date administrative records to monitor operational conditions
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations
  • Outlined finances, goals and daily operations of company in detailed business plans
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Determined best courses of action for company based on regional market trends and demands
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities
  • Used business software packages to maintain files and administrative records
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
  • Promoted business via social media to generate leads and maximize brand identity
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Interacted well with local fellow small business owners and customers to build connections and nurture relationships
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class communication skills.
  • Drafted invoices for completed work
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Appraised inventory levels weekly on Tuesday and ordered new merchandise to keep quantities well-stocked
Front End Cashier, 02/2019 - 02/2020
The Waters Senior Living Landfall, MN,
  • Helped customers complete purchases, locate items and join reward programs.
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Approached every question or concern with calm and level-headed approach.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

The employment at Tops Friendly Markets was short, a year. However, the short duration was due to a few circumstances.

1. It was established with employer that it was not my intention or a goal to stay in this position for long-term. My goal was to fulfill a full year and in that time I was to return to school. I took a soil science course at SUNY ACC and attended the necessary programs to obtain two certifications; both through New York State Department of Environmental Conservation.

1. Certified in Erosion control; specifically focused on initial assessment. In the field, working directly with a variety of clients. Certification responsibilities included providing clients with sustainable solutions to the erosion site, then the planning phase and creating detailed written plans and often included drafting the visual plan, lastly supervising the solution until completed.

2. Certification in Wetland restricted areas and working with homeowners or companies that have been notified by the state that they have or potentially put a wetland's ecosystem at risk and the solutions, often times; sensitive conversations and hard decisions were required to have with the individuals and families.

Certified to discuss at length the specific issue that required addressing, solutions and finally providing the best possible resources for remediating the initial concern for both parties.

This short term employment agreement was fulfilled and it's to the best of my knowledge, that I can re-apply and would be welcomed back. I set and met my personal goals and allowed me to gain experience in areas that were unexpected and necessary. In March, I was prepared to finally start the process of owning a small business. This allowed me to successfully do so, with confidence in my skills and experience.

Medication Technician, 04/2016 - 12/2016
Landry's San Antonio, TX,
  • Providing care directly with residents.
  • Requires high level of passion and versatility.
  • For successful and highest level of care it’s essential to be detail oriented, organized, aware of emotional and physical needs of each and every resident.
  • Be proficient in using software to document release of medications, notes, observations and concerns.
  • Punctuality is key for residents in releasing medication and answering residents when called upon for assistance, that’s one example.
  • Strategic planning and possessing positive attitudes in challenge is quality one must possess when working with residents.
  • It’s family oriented environment including staff, that requires time management and problem solving especially with team.
  • Able to communicate effectively with co workers and staff create safe, copacetic, efficient and positive environment.
  • Lastly, attitude and overall energy of individual providing care is heavily received by residents. Fulfill responsibility of incorporating all of above skills, experience and willingness to learn more when opportunities are presented; for truly best possible care for these residents.
  • Residents whom required highest level of care at time where residents whom were diagnosed with Alzheimer’s and Dementia. That’s where it was gained experience, in that unit. However, stated above; being versatile and being able to work with patients who require all levels of care was essential.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Turned and re-positioned patients to prevent bedsores.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Offered companionship and kindness to elderly patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
Server, 09/2010 - 09/2010
Koto Japanese Steakhouse City, STATE,
  • Multi-Tasking between tables and hostess, facilitate training, deep cleaning restaurant experience, bartender, busing.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Cultivated warm relationships with regular customers
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Supervised restocking of salad bar and buffet for lunch and dinner service
  • Checked identification for minimum age for sale of alcoholic beverages
  • Noted special patron requests and followed up with kitchen to confirm delivery
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
  • Moved and set up seating, prepared extra silverware and decor prior to arrival of large groups
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Inspected dishes and utensils for cleanliness
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
No Degree: Public Relations And Organizational Communication, Expected in
SUNY Plattsburgh - Plattsburgh, NY,
  • Member of PSTV Plattsburgh State Television and broadcasted live programs.
  • Member of EOP
  • Received an EOP scholarship
  • Member of Alpha Epsilon Phi
  • Continuing education in Soil Science
Positive Attitude (10+ years) Management (4 years) Multi-Tasking (10+ years) Customer Service (10+ years) Communication (10+ years) Microsoft (10+ years) Multi-Line Phone System (8 years) Organization (10+ years) Medical (2 years) Vital Signs (2 years) Human Resources (3 years) Bookkeeping (5 years) childcare (8 years) Writing (9 years) Training (4 years) Public Speaking (7 years) Public Relations (5 years) Agriculture

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Resume Overview

School Attended

  • SUNY Plattsburgh

Job Titles Held:

  • Small Business Owner
  • Front End Cashier
  • Medication Technician
  • Server


  • No Degree

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