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Small Business Owner Resume Example

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SMALL BUSINESS OWNER
Professional Summary

Goal-oriented Small Business Owner with superior understanding of business management and marketing strategies. Proven history of making profitable business choices and maximizing revenues through streamlining business processes. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Skills
  • Bilingual, fluent in Spanish
  • Business management and development
  • Cost control and analysis
  • Financial management
  • Human resources administration
  • Team leadership
  • Vast knowledge of real estate process
  • Interpersonal and written communication
  • Strong verbal communication
  • Invoice and payment processing
  • Organization and planning
  • Sales closing
  • Inventory management
  • Advertising and marketing
  • Sales and marketing strategies
Work History
Small Business Owner, 09/2007 to Current
Business Owner – Loxley, AL
  • Fostered strong professional network and clientele to connect with quality leads.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Operated with safety and skill to avoid accidents and delays.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing, insurance requirements and certificates, and public relations.
  • Presented clean, neat appearance to uphold professional company presence.
  • Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to issues.
  • Developed and cultivated strong customer relationships through interpersonal, active listening and promotional skills.
  • Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests.
  • Oversaw business budget planning and administration, accounting functions, purchasing and monthly payroll to handle financial needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Used quick books and Microsoft office to maintain files and administrative records. As well as generate marketing and promotional materials and correspond with accounting firms.
  • Maintained up-to-date administrative records to monitor operational conditions and financial records.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Outlined finances, goals and daily operations of the company in detailed business plans.
  • Determined best courses of action for the company based on regional market trends and demands.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained a safe workplace with no workman's comp or general liability insurance claims for 13 years.
Assistant Director of Quality Assurance, 04/2005 to 08/2007
Spectrum Resorts Management – Gulf Shores, AL
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations. Trained new employees to OSHA standards.
  • Conducted training and change management processes to improve operations with a staff of 75-100.
  • Completed new employee orientation training, interviews, and implemented new strategies for a smoother process.
  • Completed biweekly payroll for 75-100 employees. As well as compiled documents for HR and Accounting Departments.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Implemented strategies to meet revenue targets for business services and products.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Created scheduling reports in company system to efficiently and effectively move product and adhere to commitments.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
  • Improved quality processes for increased efficiency and effectiveness.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Ordered all supplies and researched supplier discounts resulting in quarterly budget surplus.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Developed and maintained expense budget as well as coding all invoices for accounting and overseeing all expenditures within the department.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Supervised and led employees to high performance levels in management structure.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
Insurance Agent, 01/2003 to 04/2004
American General Life Insurance Company – Mobile, AL
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Created sources for continuous client referrals within community and with businesses using various marketing strategies and lead generation database.
  • Responded to customer calls within a timely manner to swiftly resolve issues and answer questions.
  • Upsold additional products and services after identifying customer needs and requirements.
Real Estate Assistant, 04/2001 to 10/2003
Sugar Sands Realty & Management Incorporated – Orange Beach, AL
  • Maintained efficient office operations by handling all errands and administrative functions, including assisting agents with all duties.
  • Coordinated appointments to show marketed properties.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Handed client correspondence and tracked records to foster office efficiency.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Education
Diploma: General, 05/2002
Robertsdale High School - Robertsdale, AL
Training/ Certifications

CPR and First Aid Certified

Water Safety Certified

Training in OSHA standards

Insurance License, however expired

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Resume Overview

Companies Worked For:

  • Business Owner
  • Spectrum Resorts Management
  • American General Life Insurance Company
  • Sugar Sands Realty & Management Incorporated

School Attended

  • Robertsdale High School

Job Titles Held:

  • Small Business Owner
  • Assistant Director of Quality Assurance
  • Insurance Agent
  • Real Estate Assistant

Degrees

  • Diploma : General , 05/2002

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