Veteran Business Owner with top-level skills in Sales and Customer Service. Likeable personality and customer focused background coupled with nursing medical knowledge of skincare. Detailed oriented, organized individual, team player. Ready to tackle new challenges and build success with an exciting organization.
Skills
Planning and Execution
Market Research
Sales
Budgeting
Scheduling
Inventory Control
Employee Training
Social Media
Business Operations
Product Sales
Work History
Small Business Owner, 10/2009 - Current Envysion – Superior, CO,
Listened to customer needs and desires to identify and recommend optimal products.
Prioritized helping customers over completing other routine tasks in store.
Built customer loyalty and retention by delivering excellent shopping experiences.
Used product knowledge, sales abilities and customer relations skills to help drive sales increases in products.
Opened, processed and merchandised new products in visually appealing arrangement and organized displays for optimal sales promotions.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Managed efficient cash register operations.
Provided exceptional services and pleasant shopping experiences to retail customers.
Developed strong rapport with customers and created positive impression of business.
Created inviting environment for customers by maintaining store organization and cleanliness.
Updated customers on scheduled deliveries of furniture to homes.
Cultivated relationships with vendors and distributors to negotiate best available prices.
Researched furniture materials and suggested pieces to clients based on budget and wants and needs.
Nurse, Medical Office , 10/1984 - 11/1999 Kaiser Permanente – City, STATE,
Coordinated patient scheduling, check-in, check-out and co-payments.
Adhered to strict HIPAA guidelines to protect patient privacy.
Prepared and administered medications to alleviate patient symptoms.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Scheduled appointments for doctor visits and procedures using computer software.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Administered massages, alcohol rubs and lotion as needed to maintain patient skincare regimes and enhance circulation.
Protected confidentiality of information related to patient care activities.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
Gathered appropriate forms and directed patients to exam rooms, interviewed, answered questions, and recorded accurate information. Prepared for physician examinations.
Administered medications via oral, and intramuscular injections and monitored responses.
Called and faxed pharmacies to submit prescriptions and refills.
Sales Associate, 01/2000 - 02/2005 Jon’s Home Furnishings – City, STATE,
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Provided positive first impressions to welcome existing, new and potential customers.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Processed product returns and assisted customers with other selections.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained records related to sales, returns and inventory availability.
Educated associates on market trends and stayed up-to-date on forecasts.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Education
AA: Interior Design, Expected in - American River College - Sacramento, CA GPA:
Dean's List - Superior Scholastic Achievement
Completed professional development in Sales and Merchandising
Associate Of Science: Nursing, Expected in - Mission College - Santa Clara, CA GPA:
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