Ā· Chief Information Officer/co-founder of a small technology business that delivers business solutions in small to medium-sized business solutions to other companies using technology and analytics.
Ā· Innovative problem solver committed to delivering optimized solutions.
Ā· Possess extensive knowledge of eCommerce, ERP, and CRM.
Ā· Poised IT professional accomplished at forming external business relationships and fostering positive working environments.
Ā· Robust background owning primary responsibility for company-wide technical well-being and high-level business relationships.
Ā· Results-focused technology professional with strength in complex problem-solving, project management, and data analytics.
Ā· Proactive leader with strengths in communication and collaboration.
Ā· Continually gain feedback and input from customers, coaches, and mentors to foster self-development.
CartFuze
Ā· Created a formal pricing structure for strategic and accounts that solved issues with pricing and discount inconsistencies within our client's salesforce.
Ā· Developed an automated reporting system for an investment firm that streamlined their commission calculations from 20 hours per month to less than an hour per month.
Ā· Automated Covid-19 shot schedule and insurance claim process for a pharmacy.
Ā· Integrated ERP to BigCommerce with complex product structure and customer order history, eliminating redundancy in their process.
Ā· Increased sales and profit margins of the client by improving Jessicaeting efforts, new product launches, and refining current product offerings
H-E Parts
Ā· Delivered a new ERP system at H-E Parts that resulted in significant inventory management improvements.
Ā· Supported the cease of operations and ultimate closure of the H-E Parts Construction division by managing the final inventory, sales processes, and final building closure.
Ā· Delivered Jessicaeting and sales campaign strategy that distributed emails to current customers to foster additional sales, and introduce new product releases.
Ā·Identified issues and customized company needs by resolving problems through the process of developing strategies to improve information flows, hardware, and software issues throughout the organization.
Ā· Developed and implemented short and long-term technology programs to determine performance measurements, outcomes, and investment needs by generating forecasts and monitoring project timelines and cost efficiencies.
Ā· Oversaw various IT staff and third-party contractors, personalizing oversight to create positive working relationships and effective management structures.
Ā· Analyzed financial data, developed a budget, and managed expenditures for technology services.
Ā· Created team objectives and roles with specific goals outlined for each individual by making changes to project scope and cost and implemented the most effective change management process to keep the project up-to-date.
Ā· Furnished project updates to various stakeholders, informing them on strategy, adjustments, and progress.
Ā· Built and established strong partnerships with teams, vendors, and contractors.
Ā· Reviewed budget and subcontractor estimates in detail and analyzed them for accuracy with the scope of work relevancy in mind.
Ā· Led meetings with internal team members, consultants, and contractors.
Ā· Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
Ā· Workflow automation and optimization of SharePoint
Ā· Generated reports and obtained data to develop key performance and operational metrics analytics.
Ā· Assisted with efforts to track, evaluate and report the impact of programs using multiple data sources.
Ā· Audited internal data and processes to identify and manage initiatives, improving business performance.
Ā· Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
Ā· Identified opportunities and collaborated with leadership to formulate solutions.
Ā· Recommended product enhancements by leveraging an understanding of data, customers, and business.
Ā· Collaborated with customers to understand particular needs and identify products and services best suited to help in achieving their goals.
Ā· Implemented and developed policies to satisfy regulatory obligations.
Ā· Delivered technology solutions to support user needs.
Ā· Contacted new and existing customers to outline the benefits of products by identifying customer needs to deliver relevant product solutions and promotions and meet target budgets.
Ā· Developed targeted lists and new business opportunities, accelerating sales to achieve results
Ā· Leveraged a CRM to manage sales activities and track performance.
Ā· Pursued and generated customer leads and engaged in follow-up activities to gain new client accounts, which led to developing key customer relationships to increase sales.
Ā· Performed scheduled inventory counts and supply audits.
Ā· Ensured efficient receiving and inventory management to keep stock within optimal levels.
Ā· Identified reduced transport cost opportunities and improved margins
Ā· Ensured item packaging, preparing for transport, and minimizing damage.
Ā· Managed paperwork and necessary information required for client shipments.
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