Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Skills
Focus and Follow-Through
Goal Setting
Administrative Management
Customer Service Management
Training Management
Business Leadership
Originality and Creativity
Mathematical Calculation and Reasoning
Sales Tracking
Customer Relations
Product Transportation
Recycling and Conservation
Payroll Administration and Timekeeping
Inventory Tracking and Management
Direct Sales
Problem Anticipation and Resolution
Work History
11/2006 to 08/XXX1
Small Business OwnerPm Hotel Group – Portland, OR,
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Promoted business via social media to generate leads and maximize brand identity.
Provided exceptional customer service to customers, increasing customer loyalty. Managed over 30 costumer emails per day.
Studied latest trends to add new merchandise to product lineup, improving sales revenues.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Managed daily operations of oversea shipping organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Drafted invoices for completed work.
06/2006 to 11/2006
Restaurant ManagerHighgate Hotels – Boulder, CO,
Operating front and back of house of 11o seats Italian restaurant.
Assigned work to staff, set schedules and motivated strong performance in key areas. Hiring and training e new staff members.
Purchased adequate quantities of food, beverages, equipment and supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Correctly calculated inventory and ordered appropriate supplies.
Carefully interviewed, selected, trained and supervised staff.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
01/2005 to 12/2005
F&B ManagerHei Hotels & Resorts – Denver, CO,
Successfully catered to clientele of celebrities, tourist and locals simultaneously.
Managed team of 35 employees, overseeing hiring, training, and professional growth of employees. Over watching all of the F&B department in the hotel - MOD.
Worked flexible hours; night, weekend, and holiday shifts.
Developed and maintained courteous and effective working relationships.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Prepared weekly employee work schedules for team members
Resolved customer complaints involving food or beverage quality and service
Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties
Oversaw selection, ordering and inventory controls of wine, beer and alcohol program
06/2003 to 03/2005
Restaurant SupervisorThe Washington Terrace Hotel/ 15 RIA Restaurant – City, STATE,
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
Supervised efforts of teams within 78 guest capacity restaurant, ensuring timely and quality servicing of guests.
Identified and addressed customer complaints to promote satisfaction and loyalty.
Identified team weak points and implemented corrective actions to resolve concerns.
Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Education
Expected in 04/1998 to to
MBA: Small Business Administration And Management KREDIT Valasske Mezirici - Czech Republic, GPA:
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