small business co owner hr executive resume example with 17+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Career Summary Highly motivated individual with over 20 years' experience in human resources and customer service. Analytical and detail oriented, solid team player with upbeat positive attitude, reliable leader that can overcome challenges or obstacles while working to reach a goal. Lead teams to drive productivity while providing quality customer service to clients and business partners.

  • Exceptional skills used to promote compelling teamwork, while maintaining independent duties
  • Adaptable to fast paced working environment
  • Proficient with Microsoft Office Suite
  • Business Growth
  • Human Resources
  • Sales
  • Established Client/Vendor Relationships
  • Originality and Creativity
  • Administrative Management
  • Financial Statement Review
  • Recruiting, Hiring and Onboarding
  • Business Leadership
  • Performance Monitoring and Evaluation
  • P&L Administration
  • Led Team of 2-7 Office Assistants, HR Specialist, Staffing Coordinator, Sales Reps.
  • In-Person and Telephone Interviewing
  • Employment Recordkeeping
  • Applicant Qualification
  • Support for multiple locations ranging from NC, TN, SC, TX, CA, VA.
Wilkes Community College Wilkesboro, NC Expected in High School Diploma : - GPA :
Work History
Crystal Stairs Inc - Human Resources Manager
, , Ronda, NC 02/2015 - Current
  • Generate financial reports utilizing QuickBooks to determine profit and loss
  • Accounts payable and receivable, enter and paid all invoices
  • Build and Maintain Client/Vendor relationships
  • Create and review contracts for new clients to evaluate contracts and pricing
  • Ensure all orders are processed and generated accurately while dealing with vendors and maintain those relationships
  • Direct responsibility for all aspects of employee performance including hiring and training employees, conducting performance appraisals, driving productivity through effective feedback, and holding performance management conversations
  • Manage 4 employees by supervising daily tasks.
  • Provide elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Devised processes to boost long-term business success and increase profit levels.
  • Fulfill customer shipping needs by completing all purchase orders and customer invoices.
  • Promote business via social media to generate leads and maximize brand identity.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods.
ECMD Inc - Human Resources Recruitment Specialist
, , North Wilkesboro, NC 11/2020 - 02/2022
  • Maintained screening process for all merchandising field employees for execution of our overall business strategy by supporting business growth, customer loyalty, and protecting ECMD brand, resulting in inspired and engaged workforce that ensures high level of service to all customers
  • Orientation for all new employees,
  • Onboarding for new hire positions including driving records for all CDL truck drivers.
  • Work in highly confidential files
  • Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals.
  • Helped set up medical, dental and life insurance benefits to facilitate employee on-boarding process.
  • Log all human resource information into 3 different systems and updates all spreadsheets
  • Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
  • Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Interviewed candidates and conducted background checks and verification.
CPO, Window World Store - Business Owner/Operator
, , Wilkesboro, NC 10/2004 - 01/2015
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Optimized team hiring, training and performance.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Achieved sales goals and increased revenue by 20% and profits through productive strategy development and organizational leadership.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Provided outstanding coaching to employees to boost productivity.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.

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Resume Overview

School Attended

  • Wilkes Community College

Job Titles Held:

  • Human Resources Manager
  • Human Resources Recruitment Specialist
  • Business Owner/Operator


  • High School Diploma

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