Results-driven Management professional with 20 years of experience in Field operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Staff Training
Customer Service
Workflow Optimization
Logistics Oversight
Business Development
Administrative Management
Decision Making
Sales Promotion
Originality and Creativity
Goal Setting
Planning and Execution
Cost Reduction
Experience
06/2009 to 06/2022
Small Business Co-OwnerEcolab Inc. – Big Rapids, MI,
Communicated with clients for outstanding customer service and to increase repeat business.
Conducted service appointments to diagnose and fix problems.
Logged services performed in service ticket system.
Maintained certifications and completed training on systems and components.
Handled yearly and preventive maintenance to keep vehicles in good working condition.
Reconditioned and repaired machine systems and components to return to operation.
Set up and operated mechanical and manual tools and equipment.
Traveled to customer locations to complete work for pre-set appointments.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Implemented successful business strategies to increase revenue and target new markets.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Forecasted customer demand to set prices or credit terms for goods or services.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
01/2005 to 05/2009
Pest Control SpecialistHughes Exterminators – Naples, FL,
Followed safety procedures when handling materials and discarding waste.
Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
Inspected facilities to determine infestation source and appropriate treatment.
Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
Identified infestations and isolated sources with physical inspections of premises.
Utilized appropriate protective gear and equipment during application.
Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
Recognized for consistent quality service and efficiency.
Followed all company protocols when applying pesticides on the inside and outside of structures.
Maintained knowledge and adhered to state rules and regulations.
Identified pest issues, placed traps and bait and removed dead pests after extermination.
Set mechanical traps, baits and glue boards to remove pests from interior areas.
Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
Suggested natural pesticides to eliminate pantry moths, fruit flies and stink bugs.
Met with customers at residences and places of business to check on pest and rodent situations.
Inspected buildings and facilities to determine appropriate pest control measures.
Applied pesticides and other control strategies to manage pests.
10/2002 to 12/2004
Pest Control TechnicianTerminix International – City, STATE,
Inspected facilities to determine infestation source and appropriate treatment.
Followed all company protocols when applying pesticides on the inside and outside of structures.
Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
Recognized for consistent quality service and efficiency.
Identified infestations and isolated sources with physical inspections of premises.
Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
Set mechanical traps, baits and glue boards to remove pests from interior areas.
Maintained knowledge and adhered to state rules and regulations.
Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
Utilized appropriate protective gear and equipment during application.
Identified pest issues, placed traps and bait and removed dead pests after extermination.
Applied pesticides and other control strategies to manage pests.
Inspected buildings and facilities to determine appropriate pest control measures.
Met with customers at residences and places of business to check on pest and rodent situations.
Suggested natural pesticides to eliminate pantry moths, fruit flies and stink bugs.
Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
Education and Training
Expected in 05/1987 to to
High School Diploma: Robert E Lee - San Antonio, TX, GPA:
Certifications
Certified Pest Technician, Queen Bee Pest Control, LLC - 2022
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