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Small Business Co Owner Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Working in Retail over 10+ years of experience of providing excellent customer service, handling customers transactions, promoting credit and loyalty programs during customer interactions and balancing cash drawers. Seeking to perform the Teller position in a bank I can utilize my knowledge, learn about the banking products and procedures.

Work History
Raley's And Belair - Small Business Co-Owner
Santa Rosa, CA, 10/2012 - Current
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Manage expenses, budget, profitability, monitor cash flow and financial position.
  • Duties include: pulling merchandise from stock and pack orders using computer printout pick ticket; packing cartons from pick ticket; entering into computer; and processing, labeling and shipping orders according to shipping instructions.
  • Provide attentive customer service by answering incoming phone calls, messages and e-mail.
  • Efficiently organize invoices and bills to manage price, volume, cost, and inventory.
  • Responsible for Cycle Part Express achieving a 5-Star power seller rating on E-bay with 100% customer satisfaction.
Bluecross Blueshield Of South Carolina - Soft Lines Merchandise Coordinator
Maine, ME, 05/2011 - Current
  • Role models exceptional customer service and create a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Acts as Manager on Duty in adherence with company policy and procedure. Manage the daily activity of the sales floor, backroom, front end and cash office.
  • Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed
  • Addresses immediate customer service issues and provides appropriate coaching to Associates, exercises discretion regarding customer service policies in order to satisfy customers
  • Improve store layout and efficiency. Ensures Associates adhere to all operational procedures
  • Ensures opening/closing procedures are executed in accordance with company guidelines
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
  • Provides and accepts ongoing recognition and constructive feedback
  • Provides continuous feedback, recognition and coaching to Associates
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs during customer interactions
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and supports maintenance of a risk-free environment
  • Performs other duties as assigned
Total Wine & More - Front End Team Member
City, STATE, 03/2010 - 06/2010
  • Kept front end areas clean and organized for professional appeal to customers.
  • Accepted payments, returned change and issued receipts.
  • Waited on customers and thoroughly check customer’s photo identification according to store policy.
  • Handled customer’s cash, checks, and credit cards.
  • Responsible for accurate count-outs of money at the end of the shift.
  • Kept store neat and orderly by replacing consumables.
  • Provided customers with wine knowledge.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
Moser Walls And Ceilings - Accounting/Finance Assistant
City, STATE, 09/2000 - 10/2004
  • Provided quality customer service during after purchase job excellence surveys.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Provided exceptional service to customers requiring assistance such as account questions.
  • Managed office inventory and ordered new supplies when items were running low.
  • Reported financial data and updated financial records in ledgers and journals.
  • Observed strict confidentiality rules to maintain data integrity and protect clients.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Evaluated office processes, making suggestions to improve efficiency.
  • Prepared invoices on daiy basis, effectively sending out bills for customers.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Assisted with cash flow planning and accounts receivable/payable.
  • Served collection notices and followed up with customers.
  • Verified data entries and organized filing.
  • Negotiated purchases with suppliers.
  • Responsible for inventory counting and auditing.
  • Issued check runs and payments via mail and electronically.
  • Created invoices and billed distributors.
  • Consulted customers’ lines of credit and tracked/ updated customer’s records.
  • Developed company signage and graphics.
  • Dispatched working crews to job sites.
Additional Information

References:

Donna Inbody (Former Supervisor) Sierra Trading Post Cody-WY

Phone: (307) 578-5802 – dinbody@sierratradingpost.com

Don Ogelvie (Former Supervisor) Sierra Trading Post Cody-WY

Phone: (307) 578-5802 – rogelvie@sierratradingpost.com

Linda F Rogers - Friend

Phone: (307) 587-2197 - lindar@ybhc.org

Kristi Nielsen - former co-worker and friend

Phone: (307) 205-1600

Cindy Petersen - co-worker and friend

Phone: (307) 578-6508

Skills
  • Administrative Management
  • Excellent Customer Service
  • Cash Handling
  • Data Entry Skills
  • Problem Solving
  • Adaptability and Collaboration
  • Policy Development and Enforcement
  • Cost Reduction
Education
UNIASSELVI Indaial-SC Brazil, Expected in 07/2004 Bachelor of Arts : Tourism And Travel Management - GPA :
UNIASSELVI Indaial-SC Brazil, Expected in 12/2001 Associate of Science : Computer Science And Programming - GPA :
EEB Ruy Barbosa Timbo-SC Brazil, Expected in 12/1997 High School Diploma : - GPA :
Certifications

2015 Management Meets Leadership course at Northwest Community College, Powell, WY

Languages
Portuguese :
Native or Bilingual
Negotiated :
Spanish :
Limited Working
Negotiated :

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • UNIASSELVI
  • UNIASSELVI
  • EEB Ruy Barbosa
Job Titles Held:
  • Small Business Co-Owner
  • Soft Lines Merchandise Coordinator
  • Front End Team Member
  • Accounting/Finance Assistant
Degrees
  • Bachelor of Arts
  • Associate of Science
  • High School Diploma

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