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Small Business Co-Owner Resume Example

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SMALL BUSINESS CO-OWNER
Professional Summary

Self-assured individual offering more than 24 years of experience as a Business Owner. Flexible and poised promoting well-developed skills in customer service and business operations.

Skills
  • Planning and Execution
  • New Business Launch
  • Human Resources Administration
  • Team Leadership
  • Sales
  • Budgeting
  • Scheduling
  • QuickBooks
  • Invoicing
  • Inventory Control
  • Bookkeeping
  • Financial Analysis
  • Strategic Development
  • Repair
  • Invoice Processing
  • Employee Training
  • Balance Sheets
  • Purchasing
  • Business Operations
  • Accounting
  • Social Media
  • Business Planning
  • Expense Reports
  • Invoice Preparation
  • Product Sales
  • Prospecting Clients
  • Market Strategy
Work History
Small Business Co-Owner, 01/1995 to 06/2019
Company Name – City, State
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Appraised inventory levels every w and ordered new merchandise to keep quantities well-stocked.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Evaluated suppliers by assessing quality, timelinessand compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Built loyal account base and long-term business relationships with accounts payable and receivable.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Aligned branding initiatives and sales strategies with client goals.
  • Developed improved records management systems for leases and contracts to improve timeliness of renewals.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Used Quickbooks to maintain files and administrative records.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Provided elite customer service to over 500 customers pe year by resolving escalated problems and calmly responding to shifting priorities.
  • Outlined finances, goals and daily operations of telecommunications company in detailed business plans.
Food and Beverage Server, 04/1990 to 09/1993
Company Name – City, State
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Prepared beverages and filled food orders for customers.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
Food Server, 08/1987 to 07/1989
Company Name – City, State
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma: 06/1987
Western High School - City
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Resume Overview

School Attended

  • Western High School

Job Titles Held:

  • Small Business Co-Owner
  • Food and Beverage Server
  • Food Server

Degrees

  • High School Diploma : 06/1987

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