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Slot Attendant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated and hard-working individual/student who is always striving and looking for opportunities. Worked in compliance with casino guidelines, policies, and procedures, including Title 31 for 8 years. Experienced with large currency transactions, guest service, and problem-solving skills. A quick learner who works well in stressful and fast pace environments with no problem at adapting. In my last position, I was a Slot Attendant for 6 years where I learned to be proficient in diagnosing technical issues and repairing slot machines. Participated in the opportunity to dual-rate, when a team member undergoes supervisor training to assist management when needed.

Skills
  • Data entry
  • Guest Service
  • Account Management
  • Minor maintenance work
  • Teamwork
  • Team management
  • Supervision
  • Training & development
  • Communication
  • Business operations
  • Relationship development
  • Utilizing different software
  • Large Cash Handling
  • Providing/Handling daily reports
  • Fast Learner
  • Time Management
Experience
06/2014 to 06/2020
Slot Attendant Landry's Atlanta, GA,
  • Enhanced guest loyalty by learning names and preferences.
  • Dispensed funds for machine jackpots and converted currency into requested combinations of bills/coins for patrons.
  • Completed speedy and accurate repairs to maintain slot machines.
  • Set up accounts and entered customer information for taxable purposes and payouts.
  • Conducted troubleshooting and diagnostic procedures to locate the source of slot machine malfunctions.
  • Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with satisfactory solutions.
  • Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
  • Recorded specific details of malfunctioning slot machines and filed operational reports to obtain necessary maintenance and repair services.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules
  • Assist with the patrons needs such as watching their machine, obtaining their player cards, or getting them beverages, etc.
  • Recognized by management for providing exceptional guest service.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members to find workable solutions.
  • Helped the department train new employees in procedures and policies in order to maximize team performance.
  • Participated in development of slot supervisors procedures known as Dual Rating.
  • Utilized multiple gaming software to compile data gathered from various sources.
  • Submitted shift reports and other information to the appropriate management.
  • Proficient in radio usage, communication, and etiquette.
04/2013 to 06/2014
Guest Service Representative B.F. Saul Company Hospitality Gaithersburg, MD,
  • Promoted Player club membership, set up accounts, and entered customer information.
  • Printed new club cards if lost or damaged.
  • Provided information on player club accounts, promotions, offers, and events.
  • Processed/Managed patron accounts.
  • Sold concert tickets.
  • Participated in fun monthly promotions.
  • Assisted with any questions or concerns.
  • Notified security department of identified illegal play activities, player behaviors, or banned patrons.
  • Learned casino software programs and typing skills to support office needs.
  • Provided excellent service and attention to guests when face-to-face or through phone conversations.
  • Maintained a calm, friendly demeanor with upset patrons to de-escalate stressful situations.
05/2012 to 04/2013
Restaurant Busser Neiman Marcus Harris, TX,
  • Led team in carrying out day-to-day tasks with guest service in mind.
  • Applied proactive and resourceful nature to create pleasant guest experiences.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Suggested additional items and offered samples of weekly promotional items to restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menu selection.
  • Greeted guests with friendliness and professionalism.
  • Monitored guest needs and movements to help maintain a clean area and enhance their dining experience.
  • Provided great team working skills, especially during high-volume situations.
  • Arranged place settings with fresh tablecloths, tableware, and beautifully folded napkins for an elegant look.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Expected in 05/2021
Associate of Arts: Liberal Arts And General Studies
Pima Community College - Tucson, AZ
GPA:
Expected in 08/2010
GED:
Las Artes Arts And Education Center - Tucson, AZ,
GPA:

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Resume Overview

School Attended
  • Pima Community College
  • Las Artes Arts And Education Center
Job Titles Held:
  • Slot Attendant
  • Guest Service Representative
  • Restaurant Busser
Degrees
  • Associate of Arts
  • GED

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