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Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Multi-talented Slot Attendant with proven skills in machine repair, money handling and account management. Highly organized and proactive with a hands-on approach to meeting guest needs. Ready to bring 2 years' experience to a fast-paced to new position. Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty. Committed to professional adept at handling currency exchanges and notifying security department to escort winning patrons and maintain security standards. Well-versed in dispatching repair technicians immediately to fix out-of-order machines. Committed to professional adept at handling currency exchanges and notifying security department to escort winning patrons and maintain security standards. Well-versed in dispatching repair technicians immediately to fix out-of-order machines.
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- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Repaired problems and maintained machines in good working order.
- Set up new loyalty memberships and updated existing accounts.
- Performed minor repairs and made adjustments to slot machines to resolve common problems, including coin jams and machine tilts.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
- Listened effectively and used issue resolution skills to efficiently handle all guest complaints and promote brand loyalty.
- Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
- Performed paperwork required for monetary transactions.
- Trained, supervised and evaluated workers.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
- Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Enrolled table games guests in membership loyalty program to enhance guest experience, collect information for future marketing events and promotions and assist in tracking transactions for compliance.
- Transferred credit instruments to cage for guest redemption to create efficiency for guest service.
- Verified actual amount of markers in pit versus computer totals to properly account for all credit instruments.
- Leveraged into system to verify guest signature before issuing pit markers.
- Tracked guest play, printed payout marker and balanced fills, credits and markers activity to safeguard company assets and support cage.
- Maximized game protection by performing administrative duties for table games personnel to allow optimal attention on active games.
- Quickly and accurately counted drawers at start and end of each shift.
- Enrolled table games guests in membership loyalty program to enhance guest experience, collect information for future marketing events and promotions and assist in tracking transactions for compliance.
- Transferred credit instruments to cage for guest redemption to create efficiency for guest service.
- Verified actual amount of markers in pit versus computer totals to properly account for all credit instruments.
- Leveraged into system to verify guest signature before issuing pit markers.
- Tracked guest play, printed payout marker and balanced fills, credits and markers activity to safeguard company assets and support cage.
- Quickly and accurately counted drawers at start and end of each shift.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Created work schedules according to sales volume and number of employees.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Sales Assosciates.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed inventory control, cash control and store opening and closing procedures.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
JFK High School/ Olongapo City High School - Guam/ Philippines,
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Resume Overview
School Attended
- JFK High School/ Olongapo City High School
Job Titles Held:
- Slot Attendant
- Pit Aministrator
- Pit Clerk
- Store Manager
Degrees
- High School Diploma
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