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Slot Attendant Resume Example

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SLOT ATTENDANT
Professional Summary

My name is Stephanie I graduate from Vicksburg High Schooling's 1999. I started at the casino in 2005 and been there every since. I love people I want to be a supervisor or manager . I love helping people.

Skills
  • Repairing machines
  • Troubleshooting systems
  • Issuing change
  • Currency exchange
  • Supervision
  • Accurate money handling
  • Dispensing jackpots
  • Slot machine operations
  • Team management
Work History
Slot Attendant10/2015 to Current
Lady Luck Casino – Vicksburg, MS
  • Connected with guests on personal level to build loyalty.
  • Repaired problems and maintained machines in good working order.
  • Set up new loyalty memberships and updated existing accounts.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Dispensed machine payouts and provided change for players.
  • Responded to patron questions about functions of slot machines and explained how to use devices.
  • Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
  • Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
  • Listened effectively and used issue resolution skills to efficiently handle all guest complaints and promote brand loyalty.
  • Advised security guards to accompany patrons with large slot payouts to rooms or vehicles.
  • Transported Product or Service to customer locations Timeframe.
  • Handled Number calls per Timeframe to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved Type problems, improved operations and provided exceptional client support.
Cocktail Waitress05/2011 to Current
Lady Luck Casino – Vicksburg , MS
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuingservice or asking patrons to leave.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Maximized sales of specials and Type drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Assisted with bartending duties during high-volume shifts.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Communicated with guests to record orders and assess needs.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Implemented new drink policies, reducing over-pouring by Number%.
Cook03/2005 to Current
Lady Luck Casino – Vicksburg , Mississippi
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Ordered and received products and supplies to stock kitchen areas.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Communicated closely with Job titles to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Education
Diploma: Basic Skills05/1999Vicksburg High School- Vicksburg, MS
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Resume Overview

Companies Worked For:

  • Lady Luck Casino

School Attended

  • Vicksburg High School

Job Titles Held:

  • Slot Attendant
  • Cocktail Waitress
  • Cook

Degrees

  • Diploma : Basic Skills 05/1999

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