Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced with highlighting casino services and promoting customer loyalty by providing top-notch service in all areas. Handles money and updates guest accounts with speed and accuracy.

Versatile Slot Attendant with demonstrated abilities in maintaining machines, managing money and updating accounts. Well-organized and forward-thinking with a positive and upbeat approach to serving guests. Prepared to offer [Number]+ years of related experience and take on a dynamic new role with room for advancement.

Hardworking customer service professional proficient in diagnosing technical issues and repairing slot machines. Skilled relationship-builder with good verbal and written communication strengths. Well-versed in related industry compliance requirements.

Analytical Slot Technician offering strong troubleshooting and problem-solving skills to maintain optimal operations. Helpful to employees and guests to promote positive image and exceptional experience. Excellent communication skills with peers, managers, customers and in written documentation.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Record keeping skills
  • Performing diagnostics
  • Maintaining machines
  • Programming machines
  • Installing/converting software
  • As400/iSeries
  • SDS database
  • Assigning reports
  • Data entry
  • Record keeping
  • Clerical
  • Multitasking
  • Basic math
  • Communication
  • Flexible
  • Project planning
  • Leadership
  • PPE use
  • Data management
  • Teambuilding
  • Planning
  • Serving customer needs
  • Dispensing payouts
  • Providing change
Experience
08/2001 to 05/2009 Slot Attendant Gulfstream Park Racing Association Inc | Boynton Beach, FL,
  • Dispensed funds for machine jackpots and change for player needs.
  • Conducted troubleshooting and diagnostic procedures and report to Slot Technicians.
  • Assisted customers and personnel with slot machine issues and questions.
  • Promoted positive public image by delivering friendly service to players and employees.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
05/2009 to 05/2015 Slot Technician Affinity Gaming | Lagrange, MO,
  • Assisted customers and personnel with slot machine issues and questions.
  • Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
  • Promoted positive public image by delivering friendly service to players and employees.
  • Maintained clean, safe and hazard-free environment for staff and guests.
  • Identified and attended to potential malfunctions to optimize operations and potential revenue.
  • Rebuilt, overhauled, adjusted and calibrated slot machines and gaming equipment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Recognized by management for providing exceptional customer service.
05/2015 to 03/2020 Slot Internal Service Affinity Gaming | Saint Joseph, MO,
  • Assigned procedure infractions to accurate departmental supervisors to be reviewed with employee and document in employee files.
  • Completed monthly three percentage variance reports on all Slot Machines identified in three percent range.
  • Prioritized and organized tasks to efficiently accomplish report goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Create and review departmental training program material.
  • Facilitate testing and training for departmental employees.
03/2020 to Current Slot Technician Oneida Nation | City, STATE,
  • Assisted customers and personnel with slot machine issues and questions.
  • Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
  • Promoted positive public image by delivering friendly service to players and employees.
  • Maintained clean, safe and hazard-free environment for staff and guests.
  • Identified and attended to potential malfunctions to optimize operations and potential revenue.
  • Rebuilt, overhauled, adjusted and calibrated slot machines and gaming equipment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
Education and Training
Expected in 08/2009 GED | N.W.T.C, Green Bay, WI GPA:

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Resume Overview

School Attended

  • N.W.T.C

Job Titles Held:

  • Slot Attendant
  • Slot Technician
  • Slot Internal Service
  • Slot Technician

Degrees

  • GED

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