Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty.
Skills
Accurate money handling
Troubleshooting systems
Mechanical troubleshooting
Analytical skills
Teambuilding
Conflict resolution
Customer Relationship Management
Work History
Slot Attendant, 10/2019 to Current Gulfstream Park Racing Association Inc – Hallandale, FL,
Repaired problems and maintained machines in good working order.
Troubleshot machine malfunctions and diagnosed root causes.
Performed minor repairs and made adjustments to slot machines to resolve common problems.
Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
Set up new loyalty memberships and updated existing accounts.
Connected with guests on personal level to build loyalty.
Dispensed machine payouts and provided change for players.
Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.
Conducted routine inspections to verify compliance with gaming control.
Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
Counted cash and casino chips to accurately reconcile transaction reports.
Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
Documented exchanges accurately, reconciled transactions and processed authorization forms.
Monitored slot machines on casino floor for signs of fraud or player misuse.
Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
Handled money, ticket and chips exchanges for customers.
Complied with gaming commission rules by verifying players' ages.
Oversaw casino floor activity to foster efficient service and maintain guest safety.
Truck Driver, 01/1992 to 09/2019 Core Mark – Pittsburgh, PA,
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
Completed preventive maintenance and mechanical repairs on vehicles.
Contacted customers to report delayed delivery times.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Invoiced, collected monies due and settled accounts with shippers each day.
Operated with safety and skill to avoid accidents and delays.
Maximized load safety by balancing, securing and weighing products.
Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
Maintained daily, legible DOT log book and submitted corresponding documents.
Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Verified contents of inventory loads against Bills of Lading.
Head Clerk, 09/1963 to 12/1992 Save Mart Supermarkets – Riverbank, CA,
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Received and routed business correspondence to correct departments and staff members.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reviewed order data to verify transactions and shipping dates.
Supported financial operations by managing tax drawers and researching variances.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Interacted with customers by phone, email or in-person to provide information.
School Custodian, 09/1985 to 01/1992 Maryland School For The Blind – Baltimore, MD,
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Reported vandalism or other damage to property to supervisor.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
Checked in and stocked inventory throughout facility.
Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
Completed routine floor stripping, sealing and finishing.
Operated compactors and balers to discard cardboard boxes and trash.
Kept building spaces premises clean inside and outside.
Moved furniture for cleaning and set up for special events.
Used power scrubbing and waxing machines to scrub and polish floors.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Applied insecticides and released fumigants to guard against insect and rodent infestations.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Used organic-based chemicals to disinfect floors, counters and furniture.
Identified repair needs and major maintenance concerns, and escalated issues to management.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Supervised supplies in inventory and submitted reorder requests.
Education
High School Diploma: , Expected in 06/1971 Alameda International Junior/Senior High School - Lakewood, CO GPA:
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