skycap supervisor resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic Process and Manufacturing Technician with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team. Experienced in both the Pharmaceutical Manufacturing and Airline Industries.

  • Issue and conflict resolution
  • Systems and automation applications
  • Operational Improvement
  • Relationship Development
  • Business Operations
  • Team Building
  • Communications
  • Supervision
  • Equipment Operation
  • Safety Inspections
  • Process Improvement
  • MS Office
  • Team Management
  • Customer Service
  • Problem Resolution
  • Organization
  • Incident Investigations
  • Precision Math Calculating
  • Project Management
  • Internal Audits
  • Lab Experience/Sample Testing/Analysis
  • CGMP ,cGCP's and cGLP
04/2011 to Current Skycap Supervisor The Kemtah Group | Greensburg, PA,
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions with Staffing.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential staff records and reports.
  • Met with each Employee to establish realistic monthly performance goals.
  • Created weekly schedules for skycaps to keep every shift well-staffed during holidays and busy periods.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Reviewed employee performance every day and delivered constructive feedback to improve weaknesses.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Managed day-to-day operations, including supervision and assignment delegation for 20-member team.
  • Able to lift up to 50 pounds frequently, Curbside passenger assistance with luggage and Wheelchair passenger assistance
06/2014 to 07/2015 Manufacturing Process Technician Thermo Fisher Scientific | Millersburg, PA,
  • Executes process steps in accordance to defined SOPs and BPRs.
  • Handled Biologically and Chemically hazardous goods.
  • Trained in Downstream Production Manufacturing.
  • Assembly, set-up, and disassembly of production equipment.
  • Troubleshooted problems with equipment, devices or products.
  • Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
  • Interfacing with process automation systems and electronic business systems (e.g., PLCs such as Delta V, LIMS, SAP)
  • Supported Qualification and Validation activities.
  • Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance in a cGMP manner.
  • Provided production, progress, or changeover reports to shift supervisors and set up and verified the functionality of safety equipment.
  • Earned reputation for good attendance and hard work.
  • Supported team efforts in the effective and timely completion of root cause investigations and CAPA.
04/2007 to 04/2011 Manufacturing Technician II EISAI INC. | City, STATE,
  • Authored and managed investigations to meet timing commitments with well-investigated and well documented deviation reports and conducted internal audits and presentations with a proven Record of Continuous Improvement.
  • As part of deviation management role, presented and defended investigations during regulatory inspections as required i.e. (FDA Audit).
  • Ability to read and interpret manufacturing procedures, schematics and verbal instructions.
  • Performed established product testing, mixing, and analysis procedures and accurately complete daily documentation pertaining to these procedures including math calculations required for batch processing; such as determining loss amounts, process yields, accountability, and verify inventory reconciliations.
  • Participated in Cross-Functional Work teams i.e. (Chosen as member of the Emergency Response team for the entire site responsible for communication with the emergency officials and I was also a Hazmat Team member that assisted with hazardous waste cleanup and management.)
  • Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems and train new talent.
  • Disassembling, assemble, clean, operate and troubleshoot various types of industrial equipment i.e.( Thomas Engineering Coaters, Kikusui Tablet Press, PLC's, HMI panels)
  • Participated in Placebo, Optimization and Validation of new product initiatives (NPI)
Education and Training
Expected in 12/2004 to to Bachelor of Science | Industrial Technology East Carolina University, Greenville, NC GPA:
  • Concentration: Manufacturing
  • Minor: Electricity
  • Assisted in developing methods and procedures to control the manufacturing process in coating and compression oral solid dose manufacturing.
  • Maintained an outstanding safety record with zero incidents in 4 years.
  • Maintained outstanding documentation with over 30 months without a documentation error and zero deviations in 4 years consistently recognized for Valued Contributions.
  • Improved Ethanol Usage Safety practices reducing company liability tremendously.
  • Reduced safety incidents by upgrading grounding and bonding practices of flammable liquids and minimizing static elctricity.
  • Facilitated ideas to the Employee Development Team to provide employee test training to increase skills of fellow employees.
  • Assisted in the validation of neww equipment and products.

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Resume Overview

School Attended

  • East Carolina University

Job Titles Held:

  • Skycap Supervisor
  • Manufacturing Process Technician
  • Manufacturing Technician II


  • Bachelor of Science

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