Skycap Supervisor Resume Example Superior Aircraft Services Inc.

SKYCAP SUPERVISOR

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Experience in both the Airline and Pharmaceutical Manufacturing Industries.

Skills

Issue and conflict resolution
Systems and automation applications
Operational Improvement
Relationship Development
Business Operations
Team Building
Communications
Supervision
Equipment Operation
Safety Inspections
Process Improvement

MS Office
Team Management
Customer Service
Problem Resolution
Organization
Incident Investigations
Precision Math Calculating
Project Management
Internal Audits
Lab Experience/Sample Testing/Analysis
CGMP ,cGCP's and cGLP

Experience

Skycap SupervisorApr 2011 to Current
Superior Aircraft Services Inc. － RDU International Airport, NC

Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions with Staffing.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential staff records and reports.
Met with each Employee to establish realistic monthly performance goals.
Created weekly schedules for skycaps to keep every shift well-staffed during holidays and busy periods.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Reviewed employee performance every day and delivered constructive feedback to improve weaknesses.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Managed day-to-day operations, including supervision and assignment delegation for 20-member team.
Able to lift up to 50 pounds frequently, Curbside passenger assistance with luggage and Wheelchair passenger assistance

Manufacturing Production TechnicianJun 2014 to Jul 2015
Novartis － Holly Springs, NC

Executes process steps in accordance to defined SOPs and BPRs.
Handled Biologically and Chemically hazardous goods.
Trained in Downstream Production Manufacturing.
Assembly, set-up, and disassembly of production equipment.
Troubleshooted problems with equipment, devices or products.
Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
Interfacing with process automation systems and electronic business systems (e.g., PLCs such as Delta V, LIMS, SAP)
Supported Qualification and Validation activities.
Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance in a cGMP manner.
Provided production, progress, or changeover reports to shift supervisors and set up and verified the functionality of safety equipment.
Earned reputation for good attendance and hard work.
Supported team efforts in the effective and timely completion of root cause investigations and CAPA.

Manufacturing Technician IIApr 2007 to Apr 2011
EISAI INC. － Research Triangle Park, NC

Authored and managed investigations to meet timing commitments with well-investigated and well documented deviation reports and conducted internal audits and presentations with a proven Record of Continuous Improvement.
As part of deviation management role, presented and defended investigations during regulatory inspections as required i.e. (FDA Audit).
Ability to read and interpret manufacturing procedures, schematics and verbal instructions.
Performed established product testing, mixing, and analysis procedures and accurately complete daily documentation pertaining to these procedures including math calculations required for batch processing; such as determining loss amounts, process yields, accountability, and verify inventory reconciliations.
Participated in Cross-Functional Work teams i.e. (Chosen as member of the Emergency Response team for the entire site responsible for communication with the emergency officials and I was also a Hazmat Team member that assisted with hazardous waste cleanup and management.)
Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems and train new talent.
Disassembling, assemble, clean, operate and troubleshoot various types of industrial equipment i.e.( Thomas Engineering Coaters, Kikusui Tablet Press, PLC's, HMI panels)
Participated in Placebo, Optimization and Validation of new product initiatives (NPI)

Education and Training

Bachelor of Science, Industrial TechnologyDec 2004East Carolina University － Greenville, NC

Concentration: Manufacturing
Minor: Electricity

Resume Overview

Companies Worked For:

Superior Aircraft Services Inc.
Novartis
EISAI INC.

School Attended

East Carolina University

Job Titles Held:

Skycap Supervisor
Manufacturing Production Technician
Manufacturing Technician II

Degrees

Bachelor of Science , Industrial Technology Dec 2004

Skycap Supervisor Resume Example

Resume Score: 80%

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