Energetic administrative assistant with 4 years of experience in high-level support roles. Organized and professional. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Meticulous attention to detail
Strong problem solver
Strong interpersonal skills
Advanced MS Office Suite knowledge
Customer service management expertise
Exceptional communication skills
03/2017 to Current
Sky Suites RepresentativeARIA Resort & Casino Las Vegas － Las Vegas, NV
Provided Forbes Five Star and AAA Five Diamond Award service
Checking in and out luxury guests.
Completing concierge functions for guests including transportation, restaurant, shows, retail, business, and various tours.
Room status, night auditing, and daily operational reports.
Student InternshipOffice of the Clark County Public Defender － Las Vegas, NV
Attended court at Las Vegas Justice Court.
Witnessed Arraignments, Preliminary hearings, Pre-trial, and jury trials.
Read discoveries and was present during defendant meetings with attorney.
Assisted with interviewing inmates during 1st contact meeting with public defender.
Operation and procedures of criminal/ civil court proceedings. Supervisor: Shannon Phoenix.
11/2013 to 01/2015
Hotel Reservations AgentBally's Las Vegas Hotel & Casino － Las Vegas, NV
Creating and modifying reservations for Caesars Entertainment properties from within the call center.
Accommodating guest needs through booking dining, show ticket, golf, and limo reservations.
Having thorough knowledge of Caesars Entertainment properties including room types, shows, restaurants, entertainment, and hotel amenities for guest inquires.
Experience with Total Rewards program through booking offers.
40 hours Supervisor: Jim Delgrasso firstname.lastname@example.org.
09/2010 to 09/2012
Administrative AssistantUniversity of Nevada, Reno School of Medicine － Las Vegas, NV
Assisting residency administrative program and the residency director providing clerical needs with email, scanning, mailing, data entry and record keeping; keeping track of various spreadsheets/reports for medical residents; Maintaining and handling confidential medical/personnel records of residential staff/ patients.
Performed daily administrative functions in a medical setting.
Supervisor: Karen Selbach email@example.com
Computer Systems: Microsoft Office.
09/2010 to 08/2011
Student Office AssistantUniversity of Nevada, Reno Financial Aid － Reno, NV
Assisting the aid of financial advisors by certifying, checking, noting, and scanning Direct Loans that are requested/borrowed by students.
Certifying alternative loans from various banks; Managing incomplete Loan activation forms; Replying to skip tracing notifications from public banks; Sending back unneeded funds back to Direct Loans and various banks; Disbursing funds to students; Assisting students with financial aid questions by counter or over the phone.
Administrative work; customer service.
Supervisor: Sandy Coxson firstname.lastname@example.org
Computer Systems: SIS, PEOPLESOFT, COD (Common Origination and Disbursement), Microsoft Office, and ADOBE.
12/2014 to 11/2016
Help Desk RepresentativeEncore － Las Vegas, NV
Master of Arts: Criminal JusticeLiberty University Online － Lynchburg, VA, United States
Bachelor of Arts: Criminal JusticeUniversity of Nevada, Las Vegas － Las Vegas, NV, United States
High School DiplomaCentennial High School － Las Vegas, NV, United States
Administrative, administrative functions, Acrobat Reader, ADOBE, Adobe Photoshop, attorney, auditing, billing, call center, handling cash, clerical, closing, coaching, com, computer operations, content, copying, Counseling, credit, Criminal Justice, clients, excellent customer service, customer service, data entry, email, faxing, Filling, filing, financial, forms, funds, insurance, internet connectivity, inventory, KRONOS, team building, leadership, director, mailing, Managing, materials, meetings, Microsoft Excel, mail, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizing, Excellent people skills, PEOPLESOFT, personnel, Progress, quality, rapport, Read, receiving, record keeping, retail, scanning, scheduling, spreadsheets, structured, Supervisor, supervisory, supervising, telemarketing, phones, phone, transportation, troubleshooting, tutoring, Typing skills