Site Manager Information Security Officer Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hello, my name is Jessica Claire, I'm the Project Lead and Information Systems Security Officer for the Air Force Medical Readiness Agency (AFMRA). I've been at my current position for over 3 years and I have over 6 years of IT experience. I graduated with my Bachelors of Science in Information Technology. I'm currently attending school at University of Texas at Tyler for my masters in business administration. I'm a Veteran who proudly served in the United Sates army from 2011-2014. Highly skilled IT professional with a background in systems administration, Information Assurance, maintenance and end-user training. I'm skilled in administering and maintaining NSMIPS , including SDC operating systems, servers and specialized software. I currently manged over 20 employees and work with government personnel and contracting officers to accomplish contact requirements.

  • MS Office / O365
  • NIPRNET / SIPRNET Administrator
  • IAO Express / DRA Administrator
  • Active Directory
  • DNS / DHCP skilled
  • PowerShell / Scripting
  • DFS
  • Server 2014/2016 Skilled
  • Skilled in BMC Remedy
  • Performance monitoring
  • Program leadership
  • Policy and procedure improvements
  • Budget coordination
  • Enforcing Security Policies
  • Implementing security programs
  • Designing security controls
  • Developing security plans
  • Troubleshooting
  • Hardware and software installation
  • Information assurance's
11/2019 to Current Site Manager /Information Security Officer Innovative Management Concepts | City, STATE,
  • Supervised day-to-day operations, bolstering accuracy and compliance with regulations, terms and conditions as well as policies and procedures.
  • Oversee all the System Operation for Air Force Medical Readiness Agency (AFMRA) for NIPR and SIPR mission information, processed, and systems (NSMIPS) to include MHS network.
  • Ensure all AFMRA users and devices (GFE, Printers and Servers) are compliant with NISTRMF requirements.
  • Work with the local communication squadron to determine trending implementation for the NSMIPS.
  • Oversee all NSMIPS updates to enterprise-wide networks.
  • Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Provide system administration to SIPR networks for AF 690th
  • Validate all DoD Approved 8570 for all system administrators
  • Delivered detailed reports including clear spreadsheet data and other visuals weekly to upper management
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
  • Managed day-to-day storage equipment administration to promote optimal system asset application.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Determined and alleviated hardware, software and network issues.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
03/2019 to 11/2019 Helpdesk Lead Innovative Management Concepts | City, STATE,
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Manage BMC Remedy Tickets system
  • Developed online documentation for common processes for both support staff and end-users.
  • Researched, resolved and followed up on customer issues
  • Installed and configured printers and scanners, resetting default device passwords
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
02/2016 to 03/2019 Premises Technician AT&T | City, STATE,

Maintained company vehicle and company equipment.
•Researched and recommended network and datacommunications hardware and software
•Set up networks and computers for business and residentialcustomers.
•Analyzed user-generated trouble tickets to determine causes ofproblems and took appropriate action for resolution.
•Coordinated installation of all new users and relocations of existingusers.
•Diagnosed and resolved complex integrated customer issues forimplementation, add-on, maintenance and support of voice,data, VoIP and CTI applications
•Responded to service requests during and after business hours.
•Installed and configured new devices and system components.
•Planned layouts and ran cable into buildings and through walls,attics and crawl spaces.
•Maintained compliance with company standards to perform allmaintenance activities.
•Repaired cut cable of various sizes and worked with color-codedwires and cables.
•Accurately documented user support activities, such as systemproblems, corrective actions, resolution status and completedequipment installations.
•Monitored and analyzed system performance, such as networktraffic, security and capacity.
•Tested equipment and circuits using various tools such as standardhand tools and network diagnostic tools.
•Employed wide variety of hand and power tools including hoists,drills, precision measuring instruments and electronic testingdevices.
•Evaluated hardware and software to determine efficiency,reliability and compatibility with existing systems

Education and Training
Expected in 02/2020 Bachelor of Science | Information Technology University of Phoenix, Tempe, AZ GPA:
Expected in 06/2022 MBA | Concentration in Cyber Security University of Texas At Tyler, Tyler, TX GPA:

CompTIA Security Plus

Secret Clearance

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Resume Overview

School Attended
  • University of Phoenix
  • University of Texas At Tyler
Job Titles Held:
  • Site Manager /Information Security Officer
  • Helpdesk Lead
  • Premises Technician
  • Bachelor of Science
  • MBA