Hello, my name is Daniel Garcia, I'm the Project Lead and Information Systems Security Officer for the Air Force Medical Readiness Agency (AFMRA). I've been at my current position for over 3 years and I have over 6 years of IT experience. I graduated with my Bachelors of Science in Information Technology. I'm currently attending school at University of Texas at Tyler for my masters in business administration. I'm a Veteran who proudly served in the United Sates army from 2011-2014. Highly skilled IT professional with a background in systems administration, Information Assurance, maintenance and end-user training. I'm skilled in administering and maintaining NSMIPS , including SDC operating systems, servers and specialized software. I currently manged over 20 employees and work with government personnel and contracting officers to accomplish contact requirements.
Maintained company vehicle and company equipment.
•Researched and recommended network and datacommunications hardware and software
•Set up networks and computers for business and residentialcustomers.
•Analyzed user-generated trouble tickets to determine causes ofproblems and took appropriate action for resolution.
•Coordinated installation of all new users and relocations of existingusers.
•Diagnosed and resolved complex integrated customer issues forimplementation, add-on, maintenance and support of voice,data, VoIP and CTI applications
•Responded to service requests during and after business hours.
•Installed and configured new devices and system components.
•Planned layouts and ran cable into buildings and through walls,attics and crawl spaces.
•Maintained compliance with company standards to perform allmaintenance activities.
•Repaired cut cable of various sizes and worked with color-codedwires and cables.
•Accurately documented user support activities, such as systemproblems, corrective actions, resolution status and completedequipment installations.
•Monitored and analyzed system performance, such as networktraffic, security and capacity.
•Tested equipment and circuits using various tools such as standardhand tools and network diagnostic tools.
•Employed wide variety of hand and power tools including hoists,drills, precision measuring instruments and electronic testingdevices.
•Evaluated hardware and software to determine efficiency,reliability and compatibility with existing systems
CompTIA Security Plus
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