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Single Point Of Contactspoc Contact Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • Ambitious and accomplished mortgage professional with strong numeric aptitude and advanced analytical and problem solving skills. Well versed in the areas of Audit, CFPB, Regulatory Compliance, Oversight, Quality Control, Mortgage Servicing, Default Management, Loss Mitigation, Bankruptcy and Foreclosure. Relentlessly driven with the goal of safeguarding corporate assets and mitigating operations and financial risk.
Skills
  • 15 years of experience in Mortgage Servicing Oversight and Default Servicing Operations to include Collections, Foreclosure, Bankruptcy and Loss Mitigation (Loan modifications, Short Sales, Deed-in-lieu, HAMP and Charge offs.)
  • Strong understanding of CFPB, FDCPA,RESPA,ECOA,TCPA,SCRA and UDAAP.
  • Experience in researching, interpreting and applying Regulations and Laws to loan data.
  • Strong numeric aptitude and posses a high level of attention to detail
  • Strong verbal and written communication skills.
  • Ability to track multiple tasks, work under pressure and meet deadlines.
  • Strong negotiation skills and ability to work independently and effectively to resolve problems and conflict.

Experience
Single Point of Contact(SPOC) Contact Manager, 10/2012 to Current
Fiserv, Inc. Duluth, GA,
  • Resolve mortgage loan delinquencies through payment, repayment plans, loss mitigation solicitation and financial interviews
  • proactively communicate with customers and authorized third parties to ensure understanding of all potential outcomes at each step of the process(e.g. point of entry into loss mitigation, point of denial of loss mitigation, point of workout offer, point of foreclosure sale
  • Comply with all state and federal laws and collaborate with various support departments within servicing to identify needs, propose innovative solutions and deliver results in a timely manner
  •   Answer inbound calls and make outbound predictive dialer calls( 70% of workload) to homeowners whose mortgage payments are delinquent and counsel them accordingly focusing on bringing their account current
  • Assisted in loan modification process


Collector, 03/2004 to 02/2007
Fiserv, Inc. Pennsylvania, AL,
  • Made approximately 100 calls daily to debtors to determine reasons for overdue payments and determine appropriate repayment strategies.
  • Located debtors through skip tracing
  • Used persuasion and negotiation to obtain payment on past due credit accounts
  • Recorded information about financial status of clients and performed various administrative functions such as recording address changes and purging the records of deceased debtors
  • Maintained a monthly quota throughout my employment


Collector, 07/2003 to 03/2004
Fiserv, Inc. Pittsburgh, PA,
  • Specialized in credit card, automobile deficiency and purchased debt
  • Contacted customers via telephone to maximize recoveries while minimizing the time and cost needed to attain those recoveries
  • Initiated problem solving and negotiation skills to resolve past due balances prior to judgment being obtained.
  • Skip traced to find current address, telephone asset and employment information utilizing multiple credit bureaus, online search engines, public record databases and paid information sources including Lexis Public records service, Accurint, The Work Number, TSYS IDInfo service
  • Participated in special projects as needed


Collector, 07/2003 to 03/2004
Fiserv, Inc. Arizona, LA,
  • Specialized in credit card, automobile deficiency and purchased debt
  • Contacted customers via telephone to maximize recoveries while minimizing the time and cost needed to attain those recoveries
  • Initiated problem solving and negotiation skills to resolve past due balances prior to judgment being obtained.
  • Skip traced to find current address, telephone asset and employment information utilizing multiple credit bureaus, online search engines, public record databases and paid information sources including Lexis Public records service, Accurint, The Work Number, TSYS IDInfo service
  • Participated in special projects as needed


Collector, 07/2003 to 03/2004
Fiserv, Inc. Greenwood Village, CO,
  • Specialized in credit card, automobile deficiency and purchased debt
  • Contacted customers via telephone to maximize recoveries while minimizing the time and cost needed to attain those recoveries
  • Initiated problem solving and negotiation skills to resolve past due balances prior to judgment being obtained.
  • Skip traced to find current address, telephone asset and employment information utilizing multiple credit bureaus, online search engines, public record databases and paid information sources including Lexis Public records service, Accurint, The Work Number, TSYS IDInfo service
  • Participated in special projects as needed


Collector, 07/2003 to 03/2004
Lyons, Doughty And Veldhuis PC City, STATE,
  • Specialized in credit card, automobile deficiency and purchased debt
  • Contacted customers via telephone to maximize recoveries while minimizing the time and cost needed to attain those recoveries
  • Initiated problem solving and negotiation skills to resolve past due balances prior to judgment being obtained.
  • Skip traced to find current address, telephone asset and employment information utilizing multiple credit bureaus, online search engines, public record databases and paid information sources including Lexis Public records service, Accurint, The Work Number, TSYS IDInfo service
  • Participated in special projects as needed


Education
Bachelor of Science: , Expected in 2006
to
Gloucester County College - Sewell, NJ
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Gloucester County College
Job Titles Held:
  • Single Point of Contact(SPOC) Contact Manager
  • Collector
  • Collector
  • Collector
  • Collector
  • Collector
Degrees
  • Bachelor of Science

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