Single Family Home Property Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Property Manager adept in customer relations, sales, collections, apartment and single family home management. Seeks a challenging position in property management with room for continued growth and professional development.
Highlights
Multi-family property management
Single family Home property management
Impeccable work ethic
Goal driven
Attention to detail
Dependable leader
Organizational and time management skills
Commitment to excellence
Accomplishments
Managed a portfolio consisting of approximately 398 properties covering 3 counties in Northern CA
Implemented new rent collection procedures, increasing rental income for 2015
Trained and mentored 2.5 new employees each year
Researched and resolved billing problems that had been previously missed
Implemented aggressive collection practices to reduce delinquency from 11.5% to 3.42% in Q3 & 4 of 2015
Experience
SINGLE FAMILY HOME PROPERTY MANAGER, 08/2013 to Current Lippert Components – Payne, OH,
Manage 398 Single Family homes in accordance with company objectives and metrics
Maximize net Operating income per asset and portfolio.
Maintain occupancy levels, ensuring positive resident relations and complying with all reporting requirements
Create annual outreach plan and coordinate quarterly resident events
Provide exceptional customer service at all in accordance with company policy and practices
Manage electronic lease files while ensuring file management quality and document storage in proprietary database
Manage all aspects of accounts receivable management for assets assigned
Participate in team projects as required to enhance resident satisfaction and successful business outcomes
Oversee management of maintenance projects for assigned portfolio
Process and approve rental applications for assigned portfolio
Maintain up-to-date knowledge of property management software, mobile office electronic tools, computer tools and programs
Communicate effectively with a diverse population of individuals,
Participate independently or as a member of various teams and committees
COMMUNITY MANAGER- Tax credit Property, 08/2012 to 08/2013 Steadfast Management Co – City, STATE,
Managed all day-to-day activities involving tenants, subcontractors and property management
Monitored and documented all income, including delinquencies
Achieved the highest possible net operating income by implementing cost control and revenue improvement programs
Taught, promoted and enforced safe work practices among on-site staff
Compiled and conveyed all operational and financial data to the regional manager
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
Maintained leasing goals while managing an effective lease expiration program
Conducted annual re-examination appointments and housekeeping inspections
Monitored all infrastructure and building expenses and reviewed and approved invoices
LEASING CONSULTANT - Tax credit property, 08/2011 to 08/2012 Steadfast Management Co – City, STATE,
Successful leasing and resident retention, increasing and exceeding 91.5% budgeted occupancy while accomplishing an unsurpassed turnaround from 88% to 96% within 8 months
Manage applicants, qualify potential residents, and prepare rental agreements
Record all traffic, rental results, & resident activity in Yardi web based program
Resolve resident conflict in a timely manner
Assist residents with service requests, meet and greet prospects, complete monthly market survey, show apartments, and process rental applications
Inspect vacant units and make ready apartments prior to move in
Process Notice to Vacate, lease renewals, service requests and collect rent
Maintain an organized and administratively functional working environment
Achieved leasing and occupancy goals through lease renewals and resident retention
Maintain current knowledge of Fair Housing Laws
SITE COMMUNITY MANAGER, 07/2006 to 11/2007 Lacey Grove Apartments – City, STATE,
Manage and maintain all aspects of an 18 unit apartment community
Show & rent apartments
Collect & deposit rent and prepare/submit reports including move-in/move-out paperwork
Manage vendor repairs and preparation of vacant units
Conduct property maintenance inspections
Resolve resident challenges in a timely and professional manner
ASSISTANT COMMUNITY MANAGER - Tax credit property, 05/2004 to 09/2009 Guardian Management LLC – City, STATE,
Assist community manager in all the operations of a large tax credit property, based on the Washington State Finance Commission requirements
Maintained accurate and updated websites and printed materials.
Leasing and resident retention maintaining a 96% average occupancy with a 34% turnover rate
Monitored common areas for cleanliness and safety
Fully executed all leases and entered all pertinent information into the Yardi management system.
Updated resident and unit information in housing database as needed
Resolve resident challenges within a diverse community.
Shipping and Receiving Clerk, 1989 to 07/1994 Bank Of America Distribution Center – City, STATE,
Provide exceptional customer service and team support
Meet daily packing goals for all branch supply and expedited orders
Replenish and stock supplies as needed
Load and unload freight trucks using heavy machinery
Complete quarterly audit and inventory requirements and quality control inspections
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