Single Family Home Property Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Property Manager adept in customer relations, sales, collections, apartment and single family home management. Seeks a challenging position in property management with room for continued growth and professional development.
  • Multi-family property management
  • Single family Home property management
  • Impeccable work ethic
  • Goal driven
  • Attention to detail
  • Dependable leader
  • Organizational and time management skills
  • Commitment to excellence
  • Managed a portfolio consisting of approximately 398 properties covering 3 counties in Northern CA 
  • Implemented new rent collection procedures, increasing rental income for 2015
  • Trained and mentored 2.5 new employees each year
  • Researched and resolved billing problems that had been previously missed
  • Implemented aggressive collection practices to reduce delinquency from 11.5%  to 3.42% in Q3 & 4 of 2015

Lippert ComponentsPayne, OH,
  • Manage 398 Single Family homes in accordance with company objectives and metrics
  • Maximize net Operating income per asset and portfolio.
  • Maintain occupancy levels, ensuring positive resident relations and complying with all reporting requirements
  • Create annual outreach plan and coordinate quarterly resident events
  • Provide exceptional customer service at all in accordance with company policy and practices
  • Manage electronic lease files while ensuring file management quality and document storage in proprietary database
  • Manage all aspects of accounts receivable management for assets assigned
  • Participate in team projects as required to enhance resident satisfaction and successful business outcomes
  • Oversee management of maintenance projects for assigned portfolio
  • Process and approve rental applications for assigned portfolio
  • Maintain up-to-date knowledge of property management software, mobile office electronic tools, computer tools and programs
  • Communicate effectively with a diverse population of individuals,
  • Participate independently or as a member of various teams and committees
COMMUNITY MANAGER- Tax credit Property, 08/2012 to 08/2013
Steadfast Management CoCity, STATE,
  • Managed all day-to-day activities involving tenants, subcontractors and property management
  • Monitored and documented all income, including delinquencies
  • Achieved the highest possible net operating income by implementing cost control and revenue improvement programs 
  • Taught, promoted and enforced safe work practices among on-site staff
  • Compiled and conveyed all operational and financial data to the regional manager
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
  • Maintained leasing goals while managing an effective lease expiration program
  • Conducted annual re-examination appointments and housekeeping inspections
  • Monitored all infrastructure and building expenses and reviewed and approved invoices
LEASING CONSULTANT - Tax credit property, 08/2011 to 08/2012
Steadfast Management CoCity, STATE,
  • Successful leasing and resident retention, increasing and exceeding 91.5% budgeted occupancy while accomplishing an unsurpassed turnaround from 88% to 96% within 8 months
  • Manage applicants, qualify potential residents, and prepare rental agreements
  • Record all traffic, rental results, & resident activity in Yardi web based program
  • Resolve resident conflict in a timely manner
  • Assist residents with service requests, meet and greet prospects, complete monthly market survey, show apartments, and process rental applications
  • Inspect vacant units and make ready apartments prior to move in
  • Process Notice to Vacate, lease renewals, service requests and collect rent
  • Maintain an organized and administratively functional working environment
  • Achieved leasing and occupancy goals through lease renewals and resident retention
  • Maintain current knowledge of Fair Housing Laws
SITE COMMUNITY MANAGER, 07/2006 to 11/2007
Lacey Grove ApartmentsCity, STATE,
  • Manage and maintain all aspects of an 18 unit apartment community
  • Show & rent apartments
  • Collect & deposit rent and prepare/submit reports including move-in/move-out paperwork
  • Manage vendor repairs and preparation of vacant units
  • Conduct property maintenance inspections 
  • Resolve resident challenges in a timely and professional manner
ASSISTANT COMMUNITY MANAGER - Tax credit property, 05/2004 to 09/2009
Guardian Management LLCCity, STATE,
  • Assist community manager in all the operations of a large tax credit property, based on the Washington State Finance Commission requirements
  • Maintained accurate and updated websites and printed materials.
  • Leasing and resident retention maintaining a 96% average occupancy with a 34% turnover rate
  • Monitored common areas for cleanliness and safety
  • Fully executed all leases and entered all pertinent information into the Yardi management system.
  • Updated resident and unit information in housing database as needed
  • Resolve resident challenges within a diverse community.
Shipping and Receiving Clerk, 1989 to 07/1994
Bank Of America Distribution CenterCity, STATE,
  • Provide exceptional customer service and team support
  • Meet daily packing goals for all branch supply and expedited orders
  • Replenish and stock supplies as needed
  • Load and unload freight trucks using heavy machinery
  • Complete quarterly audit and inventory requirements and quality control inspections 
  • File management and Sales software: Salesforce customer relationship management platform (CRM)
  • Property Accounting and Data management software: Yardi Voyager Financial and property management platform
  • Microsoft Office Suite - Word, Excel and Power Point
  • Organizational and time management skills
  • Gmail & Outlook email and calendar management
  • People Skills: exceptional communication skills, attention to detail, advanced problem-solving
High School Diploma: , Expected in 1979
Livermore High School - Livermore, CA
Certification: Office Assistant Management, Expected in 2010
Centralia Community College - Centralia , WA
  • Business Communications
  • Microsoft Office Suite - Word, Excel, Access, Powerpoint

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Resume Overview

School Attended

  • Livermore High School
  • Centralia Community College

Job Titles Held:

  • COMMUNITY MANAGER- Tax credit Property
  • LEASING CONSULTANT - Tax credit property
  • ASSISTANT COMMUNITY MANAGER - Tax credit property
  • Shipping and Receiving Clerk


  • High School Diploma
  • Certification

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