Friendly and enthusiastic Shuttle Driver bringing 2 years of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Certifications
First Aid/CPR Certified
Licensed Security Guard - 2018 to 2021
Airport Hub Access ID, FedEx Express - 2019 to 2021
Skills
Computer proficiency
Customer Service
Clean driving record
Upselling strategies
Relationship building
Persuasive communication style
Team collaboration
Outgoing nature
Professional demeanor
Flexible & Adaptable
Organization and Time management
Education
GED: , Expected in Saddleback College - Mission Viejo, CA GPA:
Continuing education in Computer Science
High School Diploma: , Expected in 06/2015 Trabuco Hills High School - Mission Viejo, CA GPA:
Graduated with 4.7 GPA
Member of The Computer Sciences Club
Work History
Shuttle Truck Driver, 09/2019 to Current Holt Cat – Georgetown, TX,
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Maintained clean and neat shuttle for passenger comfort.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Operated with safety and skill to avoid accidents and delays.
Transported freight and Dangerous goods, including hazardous materials, without incident across 100 Miles daily.
Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Checked condition of vehicle's tires, brakes and safety equipment to maintain all systems in working order.
Security Officer, 03/2018 to Current Loews Hotels – Hollywood, CA,
Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Secured 56 doors in office and main building
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Secured personal and company goods against robbery, vandalism and illegal entry.
Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies, trespassers and criminal activity.
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Contacted law enforcement in case of unauthorized persons, documents and materials.
Reported irregularities such as fire and safety hazards to maintenance.
Performed cash drops while maintaining security and control of drop box at all times.
Monitored employee activities, confirming compliance with security regulations.
Monitored central alarm systems for fire, intrusion and duress alarms and responded to multiple emergencies weekly.
Identified violators and escorted departing personnel to guard against theft of property.
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Back of House Supervisor, 07/2015 to 03/2018 Wegmans Food Markets, Inc. – Manalapan, NJ,
Maintained energy and enthusiasm in fast-paced environment.
Eliminated downtime and maximized revenue by providing top project quality control.
Served customers in efficient manner following outlined steps of service.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Stocked shelves, racks, and cases with new or transferred merchandise.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Cut spending by 30% through effective inventory management and supply sourcing
Retail Supervisor, 06/2015 to 07/2017 Salvation Army Thrift Store – City, STATE,
Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Built effective retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
Trained and oriented associates to maximize team performance.
Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Monitored cashiers' work and balanced registers to maintain strong financial controls.
Engaged associates in daily operations through open communication and upbeat team meetings.
Created timely and accurate inventory, cash and production reports for senior managers.
Marked-down clearance items and relocated merchandise to proper store areas.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Researched issues to obtain appropriate answers to customer inquiries.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Developed and nurtured lasting relationships with clients through dedicated assistance, and issue resolutions.
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