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Show Cleaning & Meeting Services Manager Resume Example

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SHOW CLEANING & MEETING SERVICES MANAGER
Professional Summary

Focused Show Cleaning & Meeting Services Manager with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid sales background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.

Accomplishments
  • Collaborated with team of ten in the development and creation of all company departmental Standard Operation Procedures.
  • Increased profits by over 20% ($863,407.76) in regards to YOY events without reducing customer satisfaction rates.
  • Services Promotion - Up-sold services and motivated customers to upgrade their services to cover all areas of their event for a successful and seamless production.
Skills
  • Customer Service
  • Sales Planning
  • Forecast Tracking
  • Sales Experience
  • Competitive Industry Knowledge
  • Account Management
Work History
Show Cleaning & Meeting Services Manager02/2013 to Current
Sands Expo – Las Vegas, NV
  • Responsible for all daily scheduling of all departmental staff including all contract labor used for events.
  • Through strategic consultation with clients. Formulate and customize all event estimates, as well as communicating directly with event management and event organizers.
  • Manage all internal and external departmental communications, ensuring a consistent message.
  • Responsible for the creation of specific action plans to maintain building standards before, during and after each event.
  • Received superior customer service satisfaction scores for eight consecutive quarters through the Medallia portal.
  • Increased year over year profitability by over 20% during 2019 to exceed sales goals.
  • Preserve revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Store Manager01/2009 to 01/2011
CVS Pharmacy – Antioch, CA
  • Responsible for the total leadership and strategic operation of the store.
  • Drove store execution and performance while building consumer
    loyalty to CVS/pharmacy through a focus on excellent customer
    service.
  • Maintained and engaged store team through demonstrating initiative
    and leading by example.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Store Manager01/2006 to 01/2009
Office Depot – San Francisco, CA
  • Coached over 30 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings to over 91.4%.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Acting Store Manager - First Assistant01/1993 to 01/2006
Safeway Stores Inc. – San Francisco Bay Area, CA
  • Responsible for supervision of all store employees and all employee related issues, training and developing employees, scheduling and payroll procedures, and performance evaluations.
  • Superior knowledge of security and cash control procedures, the reporting of accidents/injuries, and the maintenance of sanitation standards, office and accounting functions.
  • The maintenance of in-stock conditions, and ensuring communication between departments and among store personnel.
  • Championed company and division customer service programs to meet or exceed division customer service goals. Handled customer relations in a positive manner, including effective resolution of customer complaints.
  • Implemented company and division merchandising, operating and sales initiatives. Communicated company goals, objectives, policies, practices and procedures to department managers and associates to ensure compliance with them. Met weekly with department heads to review ads, sales plans and store promotions.
  • Coordinated safety committee. Ensured that the company's safety and health initiatives are implemented and communicated to associates. Emphasized safety and health code compliance in all work practices.
  • Maintained store conditions, product quality and rotation, labeling standards, and code date compliance in all departments. Conducted daily inspections of store conditions and coached associates while doing so.
Education
Bachelor of Arts: Business ManagementUniversity Of Phoenix- Tempe, AZ
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Resume Overview

Companies Worked For:

  • Sands Expo
  • CVS Pharmacy
  • Office Depot
  • Safeway Stores Inc.

School Attended

  • University Of Phoenix

Job Titles Held:

  • Show Cleaning & Meeting Services Manager
  • Assistant Store Manager
  • Acting Store Manager - First Assistant

Degrees

  • Bachelor of Arts : Business Management